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Top tip - using the Genes Reunited community

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Problems with Ancestry

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Susan

Susan Report 29 Jun 2004 09:50

Thanks Judy

Judy

Judy Report 29 Jun 2004 00:02

Often changing the following settings will fix the problem of not being to view certain pages and sites: Fixing “Website Can’t Be Found” and other Site Error Messages More than likely you have trouble with accessing quite a few sites.....particularly getting the message "website can't be found" among a few other error messages. Try the following and it should solve your problem. 1. Go to START. 2. Click on CONTROL PANEL. 3. Click on INTERNET OPTIONS. 4. Change NUMBER OF DAYS TO KEEP IN HISTORY to “0” and click APPLY 5. A box appears with tabs labeled across the top. Click on ADVANCED. 6. Scroll down to the sub-heading SECURITY. 7. Make sure the following has check marks next to it: Use USE SSL 2.0, USE SSL 3.0 and USE TLS 1.0. 8. Also make sure you check off EMPTY TEMPORARY INTERNET FILE WHEN BROWSER IS CLOSED. More than likely USE TLS 1.0 is not checked of and it should be. This will give you the error messages, as well as a few others, that will prevent you from viewing web sites and the error you are getting. Make sure you empty your cookies cache as well as temporary internet files once in a while, too, as this slows down your computer and the folders will also retain the "error" page.

Susan

Susan Report 28 Jun 2004 14:33

Thanks Nancy. Have e-mailed Ancestry but the 'contact us' page directs you to the American Ancestry site. Hopefully they will be able to help.

Nancy

Nancy Report 27 Jun 2004 21:19

Hi Susan, I have had the same problem with the Ancestry site. I thought I'd let you know you're not alone. It might be as well to get in touch with them and let them know. I'm not going to do this as I am on a free trial and have decided not to subscribe yet. Regards, Nancy.

Susan

Susan Report 27 Jun 2004 20:33

I have subscribed to Ancestry UK and have no problems viewing census records and BMD records but if I want to say look at a Directory or say a Gravestone record the page will not load and eventually freezes. Any suggestions? Thanks