Genealogy Chat

i emailed the lds site about not being able to access the site and they kindly sent this reply. It appear's as if this is not an error generated by the website, or it is a problem that has already been repaired. It sound's like you need to clear your cache and refresh the web page. You can do this in internet Explorer by clickin on tools, internet options,then clicking on teh delete files button. Now go back to the web page and click on refresh. In netscape, click on edit, preferences, then clickon plus sign next to advanced on the left, then click on cache. Now click on the clear disk cache and clear memory cache button's on the right. Now go back to the web page and click reload. We have also noticed that there have been some conflicts between the web site and peoples computers resulting from some parental control settings associated with the softwareprogram (cyber sitter). You might want to take a look at your setting'sif you are using this program. Thankyou for your feedback. Sincerely the LDS.org Portal Team. Shan

have done that and it has made no difference at all!! KIM

hi shan ive just followed the instructions for internet explorer but im still not able to get onto the site!! i still think its got to be a problem at their end theres too many of us that are having this problem to be our fault susie

I havent tried yet, maybe someone else should mail them go to the main site and click on feedback

I got a search done a few minutes ago, but latest message is "Search is unavailable due to maintenance."

Just done what they said and got in, and done a search and everything was fine, but i did also delete all cookies and history. Shan

I have emailed them too still can't enter it at all.... KIM

Hi All I too have been unable to access the familysearch website since Saturday. I have just been able to get onto the website and seems to be working fine now, so all those who cant access it give it another try, it should be working now. Sharon

STILL comes up page cannot be found!! KIM

hooray!!!! im in! about time. susie

Hi All, Had probs all yesterday No Access. and then this morning as well. After lunch has worked beautifully. SO FAR. Better not count my chickens too soon. Best wishes, Sandra

I can get in no probs. Must have been a blip in their system :-))

have had an email back saying they have to pinpoint the fault , looks like they have and did! KIM