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Computer help needed
| Profile | Posted by | Options | Post Date |
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Andy | Report | 18 Apr 2004 23:06 |
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not for me but a friend of a mine is needing some assistance. Basically, she was busy working at the pc when she accidentally knocked the modem with her foot. Now the pc won't let her get back on to anything on her desktop. Her flatmate can sign in and access icons on the desktop but she can't. I'm awaiting further information, but was wondering if anyone had any initial suggestions. Many thanks. Andy |
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Andy | Report | 18 Apr 2004 23:17 |
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Karen, am waiting to hear back, but that was the first thing I thought of. The fact that her flatmate can sign in and so on makes me think that it's not a simple thing to do with the cabling and such like. |
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Rick | Report | 18 Apr 2004 23:18 |
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Andy, We It folks have a saying.... "always start at the physical layer". Means what it says - check everything's plugged in OK :-) The cause of 90% of problems. Rick. |
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Rick | Report | 18 Apr 2004 23:22 |
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OK - typical IT folk - only read the first part of the problem & assume the rest. Missed the flatmate bit !! What messages does your friend get when trying to log on ? Rick. |
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Bobtanian | Report | 18 Apr 2004 23:24 |
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Andy, you say "sign in" does she need a password to get access to the pc? nothing simple like the 'caps lock', on, or off? just a thought.... |
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Researching: |
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Andy | Report | 18 Apr 2004 23:31 |
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Bob, could be a possibility. I'm assuming they each have Win XP sign-ins. I'm keeping an eye on my inbox for a reply to a few of my initial questions. |
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Rick | Report | 19 Apr 2004 00:02 |
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If there's one thing I know Karen, the IT bods will never be part of the IN crowd !!!!! |
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Bob | Report | 19 Apr 2004 00:10 |
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Anoracks the lot of you Rick:))) |
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Rick | Report | 19 Apr 2004 00:16 |
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Now Bob, you've started siding with the girlies ! |
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Andy | Report | 19 Apr 2004 00:33 |
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OK, panic over. they turned it off at the mains and rebooted and all seems to be well again. laughing that they didn't try that before emailing me!! anyway friend's dissertation has now been saved! IT people indeed, lol |
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