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URGENT HELP REQUESTED-NORTON!!!!!

ProfilePosted byOptionsPost Date

Jackie

Jackie Report 13 Feb 2004 22:29

Today, after reading all your postings about getting a good anti-virus prg I went out today and bought Norton, scanned (all clear!), installed it, went to have my dinner to return and find it scanning again. It had found 2 Adware Hotbars and says it can't delete or quarantine them. Says I must do it through my Start/Control panel (I'm XP). But, they're not there. I'm absolutely useless at anything technical, my son is out -what next? I'm sure I saw a thread on this last night but didn't take it in. Norton is still on - somewhere at the bottom of my screen. Tried live update but the page isn't available. What do I do next. A very distressed and completely confused, out of depth Jackie

Judy

Judy Report 13 Feb 2004 22:41

Jackie.... What you have is spyware, not a virus. Below are instructions to get rid of it: ADAWARE Spy-ware Removal 1. Go to http://www.majorgeeks.com/download.php?det=506 2. Download the free version of Adware….scroll to bottom of page to DOWNLOAD HERE and choose PLANET MIRROR. 3. Install onto your computer. 4. After installation, an icon will appear on your desktop. Click it to open. 5. Click on CHECK FOR UPDATES NOW. Follow the NEXT prompts. (This updates any definitions to the program since the download was posted on the internet. Do this right before scanning your computer each time you use it to be sure the software is always up to date.) 6. After definitions are updated click on SCAN NOW. 7. Click NOW to start the scan. 8. When the computer is done scanning it will display all the spyware it’s found. Click on NEXT (or if you want to view what it found you can click on SHOW LOGFILE first. After viewing logfile click on close and it will return you to where you can click on NEXT.) 9. You’ll now be looking at SCANNING RESULTS and here, too, you will see what spyware has been found. Using your mouse, click the small empty box, in the first column, in front of each item found, so that a check mark appears in front of it. (For some reason sometimes the check marks are there automatically, sometimes you have to put them there manually.) 10. After everything is checked off click on QUARANTINE. 11. A small box appears and asks you to name the file….I use the day’s date. Then hit OK (or whatever the prompt is.) 12. Click on NEXT and you’ll be advised or asked if it’s OK to remove….click OK and the spyware found is “quarantined.” The reason for quarantining over deleting is because if by some freak of nature, something on your computer needs is removed by accident by the program, you can go back and “restore” what was removed. In a day or two, you can open the adaware program if you want and completely delete the quarantined items if all is well….and it should be. This is just a safe guard for you…..In all the computers I’ve worked on I’ve never had a problem with this program. I also use it on all 5 of my own computers. To delete quarantined items: 1. Click open the Adaware icon on your desktop. 2. Click on OPEN QUARANTINE LIST 3. All quarantined items will show. Simply right click on it and choose the option DELETE ARCHIVE. You will note here, this is where you would also choose RESTORE if you needed to. Any problems or questions, give a shout....Judy

Jackie

Jackie Report 13 Feb 2004 22:58

Judy -all fingers and toes crossed. You're dealing with an idiot here!!!! Here goes. Wish me luck Jackie