Genealogy Chat

Marcie: There are several reasons you may be having problems. Below are a few of the possible causes 1. Have you done a thorough Disk Scan and Defragged as of late? (Disk scan does not have to be done if you have Windows XP.) If not and you need instructions to do, let me know and I send you the step by step instructions. 2. The Windows operating system (Windows 98/me/2000/XP) did it come with the computer or did someone who had the disks install Windows for you? I ask this because the Express Service package is one update that your computer won't be able to download and install on your computer if the disk used isn't a registered version. It's not a big issue. If you haven't done so already, go back to the Microsoft site and see if you can download the rest of the available updates. 3. Is your computer, when left unatteded for any length of time, set to go into "sleep" mode until you come back and move the mouse? This can cause the download to be unable to complete. 4. Do you have a screen saver that comes on when the computer is left unattended? This can cause the download to be unable to complete. Below are settings that if you haven't already done you should....it may help with the download problem, it may not, but it still should be done as it will benefit you in the long run in other areas. More than likely you have trouble with accessing quite a few sites.....particularly getting the message "website can't be found" among a few other error messages. Try the following and it should solve your problem. 1. Go to START. 2. Click on CONTROL PANEL. 3. Click on INTERNET OPTIONS. 4. Change NUMBER OF DAYS TO KEEP IN HISTORY to “0” and click APPLY 5. A box appears with tabs labeled across the top. Click on ADVANCED. 6. Scroll down to the sub-heading SECURITY. 7. Make sure the following has check marks next to it: Use USE SSL 2.0, USE SSL 3.0 and USE TLS 1.0. 8. Also make sure you check off EMPTY TEMPORARY INTERNET FILE WHEN BROWSER IS CLOSED. More than likely USE TLS 1.0 is not checked of and it should be. This will give you the error messages, as well as a few others, that will prevent you from viewing web sites and the error you are getting. Make sure you empty your cookies cache as well as temporary internet files once in a while, too, as this slows down your computer. Let me know how you make out.....Judy

hi judy the message seems to appear if i leave the p.c. unattended, and the screen saver comes on, am out all day & night to day baby sitting and making curtains, so will look again in the morining, many thanks for your help and advise would you like to move in with us,you make it understandable marcie x