Genealogy Chat

i have just inserted my vri disc and it told me to reinstall. so i reinstalled it and now im being told to upgrade to version 4.02 (ive got 4.0) why is this.i dont want to have to buy another set!!!!! please can anyone help susie

When I open VRI (Version 2), on the first screen (top right) it says Version 4.02 1/31/02 - what does it say on yours? (On the disk itself it says Viewer 4.0)

when i open mine it says 4.0 4/19/01 its been ok until today on the disc it says 4.0 susie

hi dawn thanks. i thought it was just me.its so strange that its happened. i cant think why can you. i was so annoyed this morning when it happened grrrrrrrrr!!! i wont buy another one if thats wat they tell us. susie

I have viewer 2.0 and its working perfectly guys

she i wonder why mine isnt:(( it was fine yesterday but not today. how the heck can i upgrade it? susie

hi dawn thanx a lot susie

Hi Susie, had trouble with mine a while ago and this is the reply from LDS: First of all, you only need to install Viewer 4. Do not install Viewer 2. To completely uninstall the Viewer and have a clean installation, please use the following steps: Open Control Panel. Double-click Add or Remove Programs. Find and highlight Family History Resource File Viewer, and click the Remove button. Click Yes to confirm that you are removing the Family Resource File Viewer. Note: If any other versions of the Family History Resource File Viewer are installed, you must remove them as well. The computer may need to access the installation discs for the earlier versions of the viewer during the uninstall process. Once the InstallShield Wizard has completed removing the program, close the Add or Remove Programs window. Open My Computer. Double-click the C: drive. Double-click the Program Files folder. Highlight the RFViewer folder, and press the Delete key on the keyboard. Click Yes to confirm that you want to delete the folder. Close all open windows. Empty the Recycle bin. Click Start, and click Run. Type regedit and click OK. On the left part of the window, click the plus sign (+) next to HKEY_LOCAL_MACHINE. Click the plus sign (+) next to SOFTWARE. Click the plus sign (+) next to Family History. Highlight Viewer, and press the Delete key on the keyboard. Click Yes to confirm that you want to delete the key. Close the Registry Editor. Restart the computer. Install only the highest version of the Resource File Viewer that you have. If you have the 1881 Canadian Census or the Vital Records Index—British Isles—Second Edition, you must reinstall Disc 1 to update the Viewer. Sincerely, Family History Support Hope it helps Sue

sue thankyou so much for that. i have only ever had version 4.i uninstalled and reinstalled this morning and still nothing. i will now try again using your instructions lol this should be fun!! its strange how it happens isnt it.for no apparent reason oh well,i'll now go and do it and will let you know how i get on thanx sue susie

sue thankyou,thankyou,thankyou its working again thankyou so much susie