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I've lost my tree!!

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ProfilePosted byOptionsPost Date

Unknown

Unknown Report 19 Dec 2003 10:12

bless you Crista!! I have only registed once, but they had trouble with my email address, so thats maybe why ive got 2. I will go back to GC with the a/c number and ask for the pass word!! keeping my fingers crossed! thanks Eileen.

Unknown

Unknown Report 19 Dec 2003 10:02

thankyou Crista and Susan, have the emails in my inbox, but have not come up on my contacts list! nina, I do have my tree saved on paf 5, which i back up. i think I will have another try at GC, but if Alex sends me the some message again, I might get a bit shirty with her!! thanks loads for help Eileen

Crista

Crista Report 19 Dec 2003 09:55

Eileen, You appear to have 2 accounts. Account 1 was created on 08/04/2003 at 20:58:26 and has membership id 358682 and only has one person in the tree. Account 2 was created on 08/05/03 at 09:21:15 and has 116 people. This one has membership id 425168. You must have created 2 accounts. You need to figure out the email address and password you used for the other account to access it. Crista

N

N Report 19 Dec 2003 09:44

No idea what has happened to your tree Eileen and I hope you get it back. However, let this act as a warning to all of you. If your tree is starting to get to large why not get hold of some of the free genealogy software and keep your tree on there as well. When you click on your name it does state only 1 person in your tree. I think you need to get back onto GC.

Crista

Crista Report 19 Dec 2003 09:44

Eileen, Have you lost your tree since you upgraded your membership? Sent you and email to that contact you mentioned. Crista

Unknown

Unknown Report 19 Dec 2003 09:34

hi Dawn, no I did not upload a gedcom, i have been adding to it as i've found new names. Margaret, what GC reply have been is "I have found your registration...and has been up graded since 11/5/2003, please login with your email and password" (they sent the password). Leigh, your message appears in my contacts, but if i click to send you a email it say i have to upgrade. I wonder if someone would send a email to one of my names, (that I have lost) just to see if I get it ? cecil Iverson b1917 norwich. GC sent me a email yesterday "new names add to your tree" with all the sernames on that i have lost, so they are there somewhere! thank you all for your help, im begining to get fed up with it, but it would be a nightmare for someone like Margaret with all her names! regards and merry xmas Eileen

Margaret

Margaret Report 19 Dec 2003 00:15

Eileen Are you using the correct password to log into GC. Perhaps you could ask GC about this. They will provide you with a new password which you can change to one of your own choosing. Margaret

Unknown

Unknown Report 19 Dec 2003 00:01

I don't know how it happened, but I had 110 people in my tree, now there is only me. my contacts have vanished, and to contact someone it say I need to upgrade, (I am a full member). i have sent 5 emails to GC, and all thay say is just log on, every things ok. but I can not find my tree. does anyone know what i can do to find it? it been a month now, and im getting desperate. please help Eileen.