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Census decoder help please

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ProfilePosted byOptionsPost Date

Twinkle

Twinkle Report 5 Nov 2003 20:38

I have downloaded and installed everything, but when I try click 'process search' it says 'Nothing was found on this page. Are you sure you are on the PRO search page?'. Yes I am, I'm looking at the list of results! What do I do?

Crista

Crista Report 5 Nov 2003 20:43

Kathryn, You need to search using the links on the left - just like the Pro site. You click "Process Search" once you have results on the page. Crista

Twinkle

Twinkle Report 5 Nov 2003 20:45

I've tried that, but I'm still getting the same message.

Crista

Crista Report 5 Nov 2003 20:52

Try emailing the Help forum. Someone else had the same problem. Unfortunately, this answer doesn't help much. http://www.lancslist(.)com/forums/viewtopic.php?t=3247 Crista

BobClayton

BobClayton Report 5 Nov 2003 21:04

Kathryn. After "process search" are you then clicking "show results" (this should take you to a bare looking spreadsheet with the names on.)

Researching:
Clayton

Thomas

Thomas Report 5 Nov 2003 22:59

Hi Kath, I had exactly the same result when first installing decoder. I'd downloaded into D on my drive as I was tight for space on C, eventually put it in C and it worked fine. Regards, Tony.

Unknown

Unknown Report 6 Nov 2003 13:16

Hi, I had the same problem. I downloaded it a few times and was still having problems. In the end I tried it on my sons computer. It worked fine. My sons computer has a differant anti virus than mine so I downloaded again but turned the anti virus off during the download and it works fine now. Hope you get it sorted. Jo

BobClayton

BobClayton Report 6 Nov 2003 14:43

Kathryn Ifyou are still stuck then you can e-mail the creators at supportatcensusdecoder(.)com(.) let us know how you get on!

Researching:
Clayton

Twinkle

Twinkle Report 6 Nov 2003 19:07

I checked the help forum, it would seem the administrator believes it is a problem with the user's computer. Unfortunately, this is a university computer, not mine, and so I can't tinker with it too much. I have tried on two or three different computers with the same results (should that be 'no result'?!). It looks like I just won't be able to use it.