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Certificate Charges

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ProfilePosted byOptionsPost Date

happydaze

happydaze Report 26 Sep 2007 17:29

Can anyone enlighten me why I have been charged £10 per cert, which I ordered from GRO when they advertise they are £7? Only just noticed when checking my bank statement just now, don't want to ring them tomorrow and look stupid if I've missed something!

Christine

Researching:
Hazell - Norfolk, Peckham Langley - Peckham Wright - Northamptonshire, Peckham Batson - Borstal, Chatham

happydaze

happydaze Report 26 Sep 2007 17:41

I just gave the details that I had, which were accurate. Surely thats what you're meant to do if you have them so that you get the right certs. Even more confused now!

Researching:
Hazell - Norfolk, Peckham Langley - Peckham Wright - Northamptonshire, Peckham Batson - Borstal, Chatham

Debbie

Debbie Report 26 Sep 2007 18:08

They should only charge £7.00 if you know the Volume and district numbers but If you dont they charge a tenner... Thats how much I was charged ..

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 26 Sep 2007 18:08

you only need the GRO ref with the name and then it cost £7, it costs £10 without the GRO ref so looks like you putting too much info may have overridden the Gro ref . Did you tick the box that the GRO was known.

Shirley

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Marilyn

Marilyn Report 26 Sep 2007 18:48

I thought certs. from GRO were £8.50, they must have increased in price then. Ordering them from the Register Office in which the event took place costs £7 plus stamped self addressed env. Unless things have just altered.

M

KathleenBell

KathleenBell Report 26 Sep 2007 18:55

When you ordered online, did you tick the "yes" box when it asks "Is the Full GRO Reference Known?"

If you ticked this box then the certificate should have been £7. If you left it on "no" (which is where it's at when you go onto the site) then they will charge you £10.

Kath. x

happydaze

happydaze Report 27 Sep 2007 12:15

Thank you everybody.

Got called away last night, little people then work. So only just reading what everyone has put.

Will check my ordering details, re GRO ref.

Christine

Researching:
Hazell - Norfolk, Peckham Langley - Peckham Wright - Northamptonshire, Peckham Batson - Borstal, Chatham