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ProfilePosted byOptionsPost Date

KathleenBell

KathleenBell Report 18 Feb 2016 00:12

i actually got a reply from Genes today to an email about my threads and messages not working - they are looking into it although they are still not working. However - and this surprised me - the last sentence of the email was as follows:-

If you would prefer to speak with our Customer Support team, please call us on +44 (0) 20 3326 6300 between 9am and 5.30pm (GMT) Monday to Friday.

That's the first time I have seen a phone number for them. Wonder how long it takes them to answer the phone!!

Kath. x

+++DetEcTive+++

+++DetEcTive+++ Report 17 Feb 2016 22:06

Jacqueline @ 16 Feb 2016 18:09 wanted the GR phone number. At least, thats what her post implies

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Bobtanian

Bobtanian Report 17 Feb 2016 22:03

thought Lynn was after the GRO, (ONS)??
number not GR..........???

and Michael was after GR............renewals.......

Researching:
me and my darling wife at our wedding in 1960

+++DetEcTive+++

+++DetEcTive+++ Report 16 Feb 2016 18:54

Support is a very small team and they don't exactly encourage phone calls. They field queries from Findmypast as well as GR. You'd be better off emailing them via
[email protected]
They aim to reply within 3 working days, 9 to 5.

If you have a facebook account, try posting on their page - they annoyingly tend to look out for emails from you after you've done that.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Jacqueline

Jacqueline Report 16 Feb 2016 18:09

Does GR have a phone number that I can actually speak to a person?

+++DetEcTive+++

+++DetEcTive+++ Report 18 Feb 2014 19:54

As Michael has only posted on this thread and seems a little 'lost', PM sent with a C&P from the link OFiTG gave.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

OneFootInTheGrave

OneFootInTheGrave Report 18 Feb 2014 12:56

Michael - this tells you all about it:-

http://www.genesreunited.co.uk/help/faqs?key=187&searchterm=change%20credit%20card

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Michael

Michael Report 18 Feb 2014 12:51

This does not give me an answer. It just repeats what I asked

Michael

Michael Report 18 Feb 2014 12:49

I wish to renew auto subscription but with a different card. How do I change this?

Michael

Michael Report 18 Feb 2014 12:45

I wish to renew auto subscription but with a different card

Linda

Linda Report 31 Mar 2010 18:42

Thank you Shirley, I'll put that in my little red book so I don't lose it again.

lynn

Researching:
Wells Ealing and E/W Ilsley Webbs H/Wycombe Lambourns E/Ilsley Deacons E/Ilsley Cannings Derry

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 31 Mar 2010 18:20

Telephone
You can contact us by telephone on 0845 603 7788 (8am to 8pm Monday to Friday. Saturday 9am to 4pm) This number is free on some call plans from UK Landline providers, others charge at the cost of a local call. Mobile and overseas rates will vary and may be considerably higher, please check

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Linda

Linda Report 31 Mar 2010 18:16

Can someone please give me the phone number of the GRO has I have mislay it and I need to get in touch with them over a missing certificate.
many thanks
lynnn

Researching:
Wells Ealing and E/W Ilsley Webbs H/Wycombe Lambourns E/Ilsley Deacons E/Ilsley Cannings Derry

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