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Michael

Michael Report 2 Dec 2013 08:25

Could someone please tell me why as a Platinum member, I am asked to pay credits for any search that I conducty. It does not matter whether it is births/deaths/marriages etc., the response from Genesreunited is to pay credits to view the info.

Mike Griffiths
Dundas, NSW Australia

AnninGlos

AnninGlos Report 2 Dec 2013 08:50

I think if you view the terms and conditions platinum membership allows you to view the images. I assume by inference that means you then have to pay to view individual records.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

+++DetEcTive+++

+++DetEcTive+++ Report 2 Dec 2013 09:58

As a Platinum subscriber, these features are included in your subscription:

Census records (England & Wales 1841-1911, Scotland 1841-1901)
Births, Marriages & Deaths (England & Wales 1837-2006)

View other members' trees
Send messages to other members
Take part on the community boards

You have to purchase credits to view

Parish records (England & Wales prior 1837)
Military records
Travel & Migration records
British Newspaper Archive

http://www.genesreunited.co.uk/payments/credit?isgift=false

If the first section isn't happening for you, then contact support

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Budgie Rustler

Budgie Rustler Report 2 Dec 2013 11:10


Hi Michael, have you tried this "Live" link...

http://www.genesreunited.co.uk/help/contact

Researching:
... http://www.youtube.com/watch?v=Qz3lwXEGWIM ... There is no God. No single Creator. There is only Creation itself. Creation does not need to be explained ... It just IS.

Community Manager

Community Manager Advisor Report 3 Dec 2013 10:27

Hi Michael,

+++DetEcTive+++ is correct. If you are having trouble viewing anything which is included in your subscription package, please feel free to PM me or contact customer support [email protected] and we will look in to why this is happening.

Regards

Shelley