General Chat

Help.... when i get a call on my landline, i aswer but then my phone go's dead. when i make a call, before they speak, again my phone go's dead Tried E.mailing BT faults & i lose Broardband. Is the line at fault or my phone at fault? do'se anybody know.

Got another phone you could plug in & try ? or borrow one.

Does your phone have a battery? could that need recharging or a new battery?

Whilst not professing to know much about phone lines, the first thing I'd do is to plug in a 'wired' phone and try that..........or borrow a neighbours if you are already using one/don't have one.

If your broadband plays up intermittently, one would assume that the line is at fault.

Get the phone line checked out first

If you have a mobile phone, then ring them up. They can do a line check there and then and call you back.
...........
What are the ways to report a fault?
You can report a fault online or by phone:

Residential customers call:
For free on a BT line 151
For free on a non-BT line 0800 800 151
From a mobile 800 800 151 (there may be a charge)
......................

BT Broadband problems (from our personal phone book)
0800-111-4567

Yes, you will get through to India, but even so they are pretty good once they've gone through the normal fault finding.