General Chat

Hi Polly & LadyScozz,

Would you be able to email [email protected]. They will be able to look in to this for you.

Regards

Shelley

I got a notification yesterday about HotMatches.

Some along the lines of.......... We looked, but couldn't find any. We suggest you add more names to your tree............

I just checked my tree......... there are 19,585 names


:-S :-S :-S

Nudging for Terence who has a similar qyuery

Thank you.

First, Have you checked to see if you have them listed and a tick in the relevant box in your "account Account - Email preferences page"


From FAQ's
What are Hot Matches?

Hot Matches randomly takes 50 names from your tree, excluding common names such as Smith and Jones, and matches them with names on other members' trees. We also match the year and place of birth. You can then contact the member to see if you might possibly be related.

Super Hot Matches are a way of providing you with closer matches for names in your tree. Super Hot Matches match relations in other members' trees whose name, year of birth and parents match relations in your tree, providing a stronger match than normal hot matches. Occasionally you will find that there are no Super Hot Matches when you know there should be. It is simply because they haven't been picked up by our system. However, you will probably find that the Super Hot Match will be picked up in the future.

When you view your Hot Matches, you'll see a column that says 'In my contacts?'. If it says 'yes' then it means you have already been in touch with this member. To check your correspondence with them you just need to go to Messages and look at your contacts. You should see them listed and copies of all the emails you have sent to each other.

If there aren't any matches for you, you won't get any, but you should see a message on your homepage to let you know that we haven't been able to find you any matches this time.

If you decide you don't like Hot Matches at all you can just unsubscribe from them on the My Account - Email preferences page.



Second, from FAQ's

Why Haven't I Received Any Hot Matches?

We have had to stop running Hot Matches for a while as we had performance issues with the site.

Our development team have just started to run them again but they won't be run every 14 days. 50 names will be randomly selected from your tree and matches will be sent out with these names. They will match place of birth and you'll also get some super hot matches. The names Smith and Jones won't be included. It's a rolling program so it might take some time before you receive any

Roy

Thank you.Ill try that.I remember getting lots of them last time.

They are much cagier with hot matches than they were, presumably because of the earlier protests at the many non-matches. I thought it was a pity as I did get some new information from them. Even in those days there weren't nearly as many to comb through as the possibles in Ancestry's searches! Any hot matches I get these days I seem to have already, and checking the source I find it is someone I have already been in contact with, It is worth checking frequently with the Relatives Surnames Summary for any recent additions.

:-( My tree has been back on here for about three months and no hot matches ? How long does it take for them to work,? I've got over 1500 in my tree and not one... :-S