General Chat

Can someone tell me if the yearly Standard fees has gone up,thought it was £9-95 last year and they have taken £19-95 off this year.
Wouldn't care I have been a member since 2003.

It has gone up for some but normally just to £15.96 (20% discount) ....did you have a break of more than a month before you renewed?

Ann I had the same problem and I joined in 2003 as well. I had numerous emails going back and forward with GR but they continually avoid giving a straight answer to a straight question.

I'm beginning to think that you are charged according to the colour of you eyes ;-)

On the home page (before logging in ) it gives subscription rates as follows:

12 months = £1.67 per month
6 months = £2.50 per month

Actual payment taken in one lump sum.

That means a year costs £20.04 & half year costs £15.00

I'm guessing the 20 % discount applies for renewals

When there was a big hoo haa about the price increase a year or so ago...it had gone up to £19.95 less 20% discount which was £15.96 If Ann has been charged £19.95 it looks to me that she has had a break from continuous subs.

My subs run out at midnight and my fee are £15.96 if I want to renew.

Edit - If it has been continuous and they have taken £19.95 I would complain....but you may not get anywhere with getting it back to the old rate

I'm on continuous payment so yearly fees still the same. Not had any breaks.

~~~~ to Ann... lovely to see you here again and hope all is well with you & family

Mau XX

17/4/2014
You have been billed £7.96 GBP for a 12 month Standard membership.

Not really fair that we all pay different prices but I would not have renewed if mine had gone up.

Thank you all and Hi Maureen. I haven,t had a break and my renewal is 10/05/14 so I,m well in hand.I have sent them a message so will see what they say.
This was for standard membership Thelma. But thanks

If your subs are not due for another two weeks why have they taken the money already?

Renewed on 23 April for 7 pound 95.
Have been a continuous member since 2007.
It´s very unfair not to explain why the vast differences in the subs, but for once I seem to be on the winning side, so I´m not complaining.
I would if it doubled though.

I can't see why there are so many different subs. As in the previous three years mine was £6 for 12 months and even I was surprised it had stayed the same. (Surprised but not sorry)

I have messaged them and now realise that is the increase because I changed my card,so do they think I am a new member also told them I will try and stop the payment tomorrow.

I think if anything changes, such as card details, they use it as an excuse to change your subs.

Last year, when my card changed, I found that the old box for entering new card details had disappeared.

I put on Suggestions that it should be reinstated (with no luck) and in the meantime received from Genes a long reply about how to change my card no. Briefly this meant pretending to be a new member!!!

They then took the payment immediately, which was in the previous calendar month. It didn't make any difference to me, but it might have done, so I protested strongly.

They did take the right amount, £7.96 for 6 months, and for the right period, but why can't they reinstate the "new card details" box on my account page?? :-S :-S

i just had a look at the email and my subs are £7.96 GBP for a 6 month Standard membership. and that was last month

Can`t be because of a card change.
Mine had expired & I had to give them the new details.
Still paid 7 pounds 95.
Just to be on the safe side I have saved their e mail of confirmation until I have checked my bank account.

Hi Ann L from Darlo,

Please PM me if this is outstanding and I will follow up.

Regards

Shelley

I'd like to see a sensible explanation for wildly different charges here on this thread.

The differences and previous 'explanations' have been far from logical.

Dear Community Manager

Will you also follow up the other 1001 members with similar problems