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Top tip - using the Genes Reunited community

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  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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ProfilePosted byOptionsPost Date

Amanda

Amanda Report 14 Jun 2014 21:03

Hi, hope I am posting this in the right place.

Does anyone else have an issue with the messages on Genes? I get a [1] on the tab indicating a new message, but no message actually shows in my inbox for a good 2/3 hours.

Is there something I can do to fix this on my browser or is it a site problem?

(I'm using Safari)

Thanks!

Dermot

Dermot Report 14 Jun 2014 21:27

Same here - for several years now!

I gave up long ago!

Nolls from Harrogate

Nolls from Harrogate Report 14 Jun 2014 21:30

I think that may happen to me ...but I never think to go back later to see Ohh! :-S

Researching:
Gilmour/McSherry/Boyle/Mason/Robertson

SueCar

SueCar Report 14 Jun 2014 21:31

Hi Amanda

Yes, definitely a very good board to post your question on :-)

Unfortunately I don't know the answer, but quite soon someone who does will see your post, so keep looking out.

Regards

SueCar

Researching:
Pic: Montbretia. Researching Naylor, Halhead, Salt, Wright, King, Hayter, Garvey

Graham

Graham Report 14 Jun 2014 21:37

You could try emailing GRs support team ;-)
support @genesreunited.co.uk

Amanda

Amanda Report 15 Jun 2014 18:58

Ah thank you :)

It's horrible, get all excited thinking I have a message and have to wait ages to actually be able to read it.

Thank you again!

MarieCeleste

MarieCeleste Report 15 Jun 2014 22:38

I've had this for about 6 months now - my Messages shows +1 but there is nothing there. Emailed support, said they'd look into it. After a couple of months I replied to their email and just got the standard response I got the first time. Went round in circles.

I have no unread messages and still shows +1. I know I have a real new message if it shows +2.

Budgie Rustler

Budgie Rustler Report 16 Jun 2014 00:45

I don't know if this helps, but I always delete the E-mails from Genes that arrive in my mail box telling me I have received messages.
I sometimes access them from my E-mail as well.
I wouldn't have thought deleting the E-mail should make a difference, but you never know with the wondrous workings of GR.

Researching:
... http://www.youtube.com/watch?v=Qz3lwXEGWIM ... There is no God. No single Creator. There is only Creation itself. Creation does not need to be explained ... It just IS.