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Logging in to Ancestry

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ProfilePosted byOptionsPost Date

nameslessone

nameslessone Report 14 Aug 2014 09:41

Anyone else having a problem? As soon as the home page appears it swops to a free trial and I can't get in.

RolloTheRed

RolloTheRed Report 14 Aug 2014 10:50

If you have a UK sub make sure you are going for Ancestry.co.uk and not ancestry.com or you will get this message.

Researching:
The Man In the High Castle

Tenerife Sun

Tenerife Sun Report 14 Aug 2014 11:53

Okay for me but I go in from my bookmarks, I don't know if that makes a difference or not.

Researching:
Matthew and Jane Elwood who had my great great grandfather Francis Edward Elwood baptised in 1807 at Horsham Sussex. There is no sign of Matthew or Jane from this date and my great great grandfather was brought up as Francis Edward Elwood MITCHELL

nameslessone

nameslessone Report 14 Aug 2014 12:37

Thanks to both - definitely going to .co.uk, was actually thinking of trying .com to see if it would work.

I log into everything as we clear our cookies etc regularly so it easier to keep to one method for everything.

I have emailed Ancestry but will ring them if I don't get a reply soon. It's all very frustrating as my FMP sub has just finished.

Edit: I've just tried the .com and the page is different - the free trial is just an option - .co.uk site is overtaken by a new page.

+++DetEcTive+++

+++DetEcTive+++ Report 14 Aug 2014 15:04

Yesterday there was a banner saying that work on the site was happening this morning. Might that have something to do with it? It seems OK for me at the moment

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

nameslessone

nameslessone Report 14 Aug 2014 15:28

I rang ancestry for help - it foxed them a bit. We eventually got me on via some convoluted route which I must try again. They thought it was something to do with my browser but were a bit surprised that it was IE11. Putting it into compatability settings doesn't work for me either.

I shall keep trying over the next few days and then ring them again.

(Note: I have nothing to do with choosing browsers - that is all down to the inhouse expert!! ;-) )

DazedConfused

DazedConfused Report 14 Aug 2014 16:04

All you need to do when this happens

is to click on the Ancestry logo on the top left hand side of the page and you go to your home page.

Seems to happen all the time lately.

But once you know how to get around it, it is not a problem.

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

Inky1

Inky1 Report 14 Aug 2014 16:27

Having just read this thread I logged into Ancestry - no problems for me.

nameslessone

nameslessone Report 14 Aug 2014 17:12

Oh DC - if only it was that easy!

For some reason that is blocked for me, None of the boxes like SIGN, Search etc work - the Ancestry logo on the left doesn't appear properly. So I was given another web address, which take me to my account page after logging in - then I can click on the Ancestry logo on the left which takes me into the right page.

By which time I've forgotten what I wanted to look at :-(

Denburybob

Denburybob Report 14 Aug 2014 20:23

Every time I log on to Ancestry I get a message saying that there is a problem with my e-mail address-click here to rectify it. It is not having any adverse effect so I just ignore it. Bob

SylviaInCanada

SylviaInCanada Report 14 Aug 2014 20:47

much much easier to put it into Your Favourites (or Bookmarks if you're on Firefox) ...........



then you go straight to the home page or Search Page (whichever you have chosen as your "Favourite")


Persuade the inhouse expert that you don't necessarily have to clear cookies every night :-)

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

nameslessone

nameslessone Report 15 Aug 2014 08:46

Hooray!

I've got the Soldiers in a train back - and the sign in box is working. Yesterday, instead of the train all I got was the message and a very black screen.

Thanks for all the advise. Must remember to make a note of how they told me to get in in case it happens again and the other routes don't work.
:-) :-)

JustJanet

JustJanet Report 15 Aug 2014 13:40

Even though Ancestry is in my bookmarks and I am permanently signed in, I couldn't get on yesterday the site wouldn't recognise my user name, password or email address. I didn't have the time to phone yesterday and today I have got straight in no problems, so perhaps it was something to do with the maintenance work they were doing.