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How disappointing for you, and not even a mention of an apology from them :-(
What an unprofessional way to run a business, they don't deserve to survive, and neither do they deserve anything but a terrible TA review!!
Having worked in hotels in the past, and, since marrying hubby, who has been in hospitality industry all his life, having lived in plenty of hotels, I am constantly amazed, nay, gobsmacked when I happen to overhear conversations of holidaymakers/fellow diners etc along the lines of....
"when we retire we're going to open a nice little bar in sunnybeach"
OR
"when we retire we're going to run a little B&B in sunshineville"
Huh???
What on earth makes people think
a) that they'll suddenly be capable of understanding and running the business as and when it suits them, and without prior experience?
b) that it's a cushy number not requiring bags of energy and hard work?
c) that they can take time off?
Duuhhhh :-P
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It looked a very nice hotel, It had a "blue Plaque" outside saying it was the former home of George Formby.
"Turned out nice again"
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<3 <3 <3 Thanks you sweetie xx
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Sorry Paula, had just edited before seeing your post, i revised my opinion having read further.
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RR I agree and I was extremely understanding, I was impressed that for a new venture they seemed to have got things right, thats why I ignored the negative comments. However, I have not heard from the Manager or anyone else. The manager seems to enjoy replying to the positive comments, but not so good with the negative ones. A simple phone call of explanation/ apology would have put the whole matter to an end. I believe in every business the customer is king.
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To be fair, having looked at TA, the manager has posted in reply on some reviews of 4 weeks ago that
"We are very new to the hotel 'world'."
that is no excuse for poor service but it might be teething troubles which will be ironed out with a bit more experience.
EDit Scrub that lol they have been there long enough, since the revamp last October is long enough to have ironed out any problems, sounds like they have underestimated how much effort running a B & B takes
:-)
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Fawlty Towers springs to mind :-D
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Give them a very bad review on trip advisor.
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Having read the (mostly excellent) reviews on tripadvisor I happily booked the Amado Boutique Hotel for one night on Friday 5th September. We were travelling from Birmingham to visit family and attend a party to celebrate my uncles' 90th birthday.
When we arrived at 4.40pm the hotels door were locked, and not a sign of any member of staff. A note was on the door advising if no one was available to ring a phone number, which I did and left a message explaining that we had a reservation and were standing in the porch. There was also a note telling us to walk around to the back car park, through a wooden gate to where the managers apartment was situated, again I followed these instructions, but alas there was no one at home. It appears that this must be a common practice, but to my mind is a crazy unprofessional way to run a hotel.
We stood hanging around, until my partner said "lets just go and find another hotel", as we were driving off the car park a young woman walked past, I enquired if she knew the hotel, she mumbled that it was something to do with her Mother. I told her we were booked in, and she said she would go and get the key, ten minutes went by, and my partner walked around to the back car park to find the young woman walking back with the key. She opened up the front door and as we entered she said she would phone her Mother to tell her we were waiting. The young woman certainly needs some customer service training, as she appeared to be totally disinterested in our plight. Whilst she was waiting to speak to her Mother I told her not to bother as we had decided to leave. I kept my mobile phone with me for the rest of the day, I received no calls or message from the management, so clearly they did not value my custom.
I can not comment on any aspects of the hotel as unfortunately we did not get further than the reception. We have travelled extensively both in the UK and abroad, arriving at all hours of the day or night and have NEVER encountered a hotel that was totally unmanned.
I have run my own business and appreciate that things can happen unexpectedly to disrupt the the working routine. However, I know the immense value of giving excellent customer service, it only takes a few people to give negative comments and they will soon override the positive happy comments left by customers. Reading back over these reviews, perhaps its one area that seems to be lacking, and one that can do more harm than any other aspect of a business.
All of the reviews have been glowing except three (four now with mine). The negative reviews all seem to have a common theme running through, which is poor/bad/ dreadful customer service.
Wondering now do I contact the hotel or just put it down to experience.
"YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION"
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