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help with computer tree please

ProfilePosted byOptionsPost Date

Lauren-Grace

Lauren-Grace Report 12 Oct 2014 12:48

Hi everyone, disaster struck last night when I accidentally married off my great grandmother to the wrong cousin!! The edit facillity won't let me ' unmarry ' them it just whites out when I try and it has messed up the whole tree. I now have duplicates all over the place. Anyone know a solution that doesn't mean starting all over again...please!?

+++DetEcTive+++

+++DetEcTive+++ Report 12 Oct 2014 12:55

Welcome to the boards Lauren-Grace.

It might be best to email support and ask for their help

[email protected]

Good luck!

Lauren-Grace

Lauren-Grace Report 12 Oct 2014 13:02

Thank you, will do that now. Will let everyone know the solution! Anyone else had the same problem!?

LadyScozz

LadyScozz Report 12 Oct 2014 20:28

not quite the same, but a few years ago, half my tree disappeared......... my grandmother was replaced by my grandfather, who was married to himself.

:-(

I contacted support, they fixed it....... eventually.

SueCar

SueCar Report 12 Oct 2014 21:17

Yes, I had a problem with my tree a few years ago and they fixed it for me.