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ProfilePosted byOptionsPost Date

Community Manager

Community Manager Advisor Report 28 Oct 2014 17:59

Hi Andrew,

Did you email [email protected] ? Please PM me if your refund is still outstanding.

Regards,

Shelley

Kense

Kense Report 24 Oct 2014 19:36

When you tried to contact them did you read the FAQ about subscription refunds?

http://www.genesreunited.co.uk/help/faqs?key=228

Is your email address as held by GR the same as the one you use now?

Dawnieher3headaches

Dawnieher3headaches Report 24 Oct 2014 18:28

I never got notified either first i knew was email saying i had paid. every other year have had the advance email but not this year and i have been checking email and spam folder constantly through the day over past few months due to other things so would of noticed it even if gone to spam.

Researching:
Dove,Call,Trudgett,Andrews,Fossett,Milton

InspectorGreenPen

InspectorGreenPen Report 24 Oct 2014 17:02

I have been a member since 2003 and I always receive an advance message into my GR Inbox around 14 days (edited) before the renewal date.

GR renew automatically unless you have unticked continuous membership but in the past appear to be willing to refund if there has been a genuine misunderstanding. However, if you have used any of the paid subscription services since renewal then they might not be as accommodating.

*** Mummo ***

*** Mummo *** Report 24 Oct 2014 16:15

They never notified me when they took my money a couple of weeks ago !!!

OneFootInTheGrave

OneFootInTheGrave Report 24 Oct 2014 16:10

You could send a PM giving details of what has happened to the Community Manager using this link:-

http://www.genesreunited.co.uk/messages/new/13378218

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Rambling

Rambling Report 24 Oct 2014 16:09

As Ann has said they should have notified you, but be be aware some of the Genes emails can end up in Spam where you might not notice them .

Researching:

AnninGlos

AnninGlos Report 24 Oct 2014 15:54

Did you have continuing membership ticked andrew? They should still have notified you that renewal was due a couple of weeks before the date by e mail.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

OneFootInTheGrave

OneFootInTheGrave Report 24 Oct 2014 15:48

E-mail address I have for Support is:-

[email protected]

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Andrew

Andrew Report 24 Oct 2014 15:21

How do I get in touch with Genes reunited?
They renewed my membership without consultation or authorisation.
I need a refund of £71 but cannot find a way to get through to them. I have tried info and contact @genes reunited but no response. They are happy to take your money but unwilling to contact you when they have made a mistake!
Can anyone suggest other methods of contact