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HAVE THEY FORGOT?????

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 11 Nov 2014 19:59

this is the response that I got this morning

I also note that at least 2 other people have received the exact same response ........ hardly "personal" :-(



Dear Sylvia


I‘d like to apologise for the unintended offence our omission to add a poppy emblem to our website has caused.

We concentrated on including poppies and paying tribute to our fallen heroes on our newsletter and our Facebook page this year and, quite honestly, had not anticipated the disappointment of not also including the poppy emblem on the Genes Reunited website would cause.

By the time that we realised our mistake, we were too late to make a technical release to our website. We can see by the reaction to this news on our community boards that some of our members have found this difficult to understand but I can assure you that it is the true position.
As a longstanding company, we greatly value the support of our members and it was clearly in our interest to resolve this issue so believe me when I say that if we could have added a poppy to the website late last week or even early this week, we would have done so.


Rest assured that this has made us look at this differently and you can be sure that poppy emblem will be returning to the Genes Reunited website in November next year.

I do hope that the length and detail of my personal response has demonstrated how seriously I have taken your email.

With kind regards


Nicky Doran
Head of Customer Services
Genes Reunited

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

JoyBoroAngel

JoyBoroAngel Report 11 Nov 2014 20:04

if they had anything about them
they would of squashed one on this morning


thank you for sharing thatt SylviaInCanada :-D :-D

Researching:
The birth of Middlesbrough

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