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Top tip - using the Genes Reunited community

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Family Tree

ProfilePosted byOptionsPost Date

Colin

Colin Report 13 Jan 2015 20:50

Is anybody else having trouble down loading their tree? Mine was OK earlier today but now nothing.
I have tried leaving the web page and downloading again, no luck.
Have tried the F5 trick but that makes no difference.
Any suggestions?

Kense

Kense Report 13 Jan 2015 22:05

Do you mean looking at your tree or exporting a GEDCOM?

Email support at [email protected]

Budgie Rustler

Budgie Rustler Report 13 Jan 2015 22:33

Ken, Possibly means opening from the Menu ie Family Tree >>> My Tree.

Seems others have had a similar problem.
The tree opens up on its own page sometimes underneath the presented one, so you have to slide the top page down a little then click on your tree page to bring it to the fore.

Colin

Colin Report 14 Jan 2015 12:10

Quite right Budgie Buster I found it whilst doing other things.
Thanks to all who responded.