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Check your BT phone bill

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ProfilePosted byOptionsPost Date

GlitterBaby

GlitterBaby Report 18 Apr 2015 23:21

I had to phone them this morning about a charge on Mums bill

They admitted since 2014 they have been charging people for BT Caller Display whether you have this or not at £1.75 a month

I explained that Mum had a very old phone called BT Duet, which he had never heard of, and it had no function to show phone numbers.

Will wait and see how many months get refunded.

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

SylviaInCanada

SylviaInCanada Report 19 Apr 2015 00:49

good thing that you spotted that, GB

Bet it has slipped by a lot of people!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Denis

Denis Report 19 Apr 2015 07:15

This is a widespread problem. The BT default position seems to be that customers are charged for the service unless they ask not to be. The response to queries seems to vary depending on who you speak to but only the most determined seem to manage to get some sort of refund.

GlitterBaby

GlitterBaby Report 19 Apr 2015 07:47

If Mum had not queried why her standing order was not covering her bill then I would not have known about it.

Just hope that BT do not realise they are not charging her for having a paper bill but I think they do it for new customers.

Okay £1.75 is not a lot per month but does add up when you are an OAP.

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

Bobtanian

Bobtanian Report 19 Apr 2015 09:45

it might only be £1:75, a monthe..........£5 per quarter.......but surely taking money willy nilly, is fraud?

Researching:
me and my darling wife at our wedding in 1960