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Help needed please

ProfilePosted byOptionsPost Date

JoyBoroAngel

JoyBoroAngel Report 19 May 2015 19:28

good news hun x :-D

SylviaInCanada

SylviaInCanada Report 19 May 2015 18:19

Great news!!

Missispee

Missispee Report 19 May 2015 10:29

Good support.I have just received a very helpful email. :-)

Missispee

Missispee Report 19 May 2015 10:25

Thanks.I did eventually get a reply from support. I am now awaiting a reply to my next query.

SylviaInCanada

SylviaInCanada Report 19 May 2015 06:10

Sandra ..........


how did you try contacting GR??

If through the site, please try again using the following email You will get a much faster result :-)

[email protected]


They do only work Monday to Friday, from about 8:30 am to 4 or 4:30 pm.

No staff on duty at the weekends.

JoyBoroAngel

JoyBoroAngel Report 18 May 2015 12:39

do you have assess to her email account if
so you could reset the password to gain entry

Missispee

Missispee Report 18 May 2015 12:37

Unfortunately I don't have her password. :-(

JoyBoroAngel

JoyBoroAngel Report 18 May 2015 11:52

you could Gedcom her tree on to another account if you have her pass word :-D

Missispee

Missispee Report 18 May 2015 11:50

My sister was interested in genealogy and spent hours researching. She travelled to many places looking at records as I'm sure many of you do too.
Sadly she died 3 years ago and all her paperwork has recently been passed to me as the next in line. Looking through I came across a piece of paper relating to 'Genes reunited' which triggered my memory. 5 years ago she had given me permission to look at her family tree. At the time I was not interested enough to pay the extra subscription required to to see it. I then forgot it.
However I have looked at her family tree over the weekend by upgrading my subscription She has put an amazing amount of information on.
How can I copy this onto my tree. It will take me forever to put it on again.
Can I inherit hers?
I have tried contacting 'Genes Reunited' but as yet have had no reply.
I hope you good people can help me,
Regards
Sandy