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new announcement from GR ........

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 21:25

posted on Announcements ......... thanks ChrisHo for directing me there

-------
Community Manager Advisor 20 Aug 2015 16:35

The Genes Community continues to be a vibrant and very important part of Genes Reunited. We love reading so many great stories and friendships made.
The Community boards continue to be an opportunity to have a chat and help each other where help is needed. In the true spirit of Community boards, it’s the users who self–regulate and as always any concerns about specific comments or posts on the boards can still be reported in the usual way using the online reporting button.

When you can’t find the answer and you need to get in touch with us, our dedicated Customer Support team are here to help. They are busy answering hundreds of direct queries every month, so if you have a query or question just send an email to [email protected]. The team are available Mon – Friday 9am – 5.30pm and aim to reply within 24 hours. The Customer Support team also monitor all abuse reports and deal with them accordingly, in line with Community Guidelines, which can be viewed here: http://www.genesreunited.co.uk/contents/messageboardguidelines

For the past few months, the Community Manager would do their best to monitor and respond to comments and queries throughout the community. With so many boards, threads and conversations we found that even with best intentions, a query or question could sometimes be missed or result in a lengthy delay in responding.

So, to avoid any disappointment, if you have a query you’d like a response to, please email our Support team who are dedicated to helping you.

-----

also posted on Genealogy Chat and Find Ancestors

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

AnninGlos

AnninGlos Report 20 Aug 2015 22:03

Are they trying to convince us that the team is actually still in residence?

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 22:09

their English grammar is just as bad as ever :-D

very disappointing to see that in an Announcement.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

JoyBoroAngel

JoyBoroAngel Report 20 Aug 2015 22:10

Do they really mean they are busy in the office playing


solitaire or on facebook ??? ;-) ;-) ;-)

Researching:
The birth of Middlesbrough

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 22:13

or "discussing the direction that GR will take in the future"??????????

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

JoyBoroAngel

JoyBoroAngel Report 20 Aug 2015 22:14

That should take all of 15 minutes :-D :-D

Researching:
The birth of Middlesbrough

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 22:15

:-D :-D

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

GlitterBaby

GlitterBaby Report 20 Aug 2015 22:15

Just how many Community Managers do they have ?

Puzzled by the use of "their"


"For the past few months, the Community Manager would do their best to monitor"

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 22:17

I'm waiting for them to email me to tell me my subscription is due on September 9, and the rate they are going to charge me

They haven't done it yet, and I do Have Auto Renew Off



It's now well within the 1 month notice they are supposed to give if there is to be an increase in the amount I have to pay, if I stay.



Do you think they are busy discussing this????

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Sue In Yorkshire.

Sue In Yorkshire. Report 20 Aug 2015 22:40

No just sat playing games or twiddling their thumbs...

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 22:42

GB


that's part of what I meant by their bad grammar :-D

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 20 Aug 2015 22:44

the reference to the Community Manager(s) is also in the past tense :-(

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

LadyScozz

LadyScozz Report 20 Aug 2015 22:53

I must have missed the lines....

Once upon a time

and

They all lived happy ever after

:-S

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o°

°o.OOº°‘¨Claire in Wales¨‘°ºOO.o° Report 20 Aug 2015 23:12

Are we now without a Community Manager?

maggiewinchester

maggiewinchester Report 20 Aug 2015 23:46

Sylvia, mine's due on 3rd September.
I still haven't received an e-mail telling me how much they'll charge!!


Edit: Just turned 'Auto renew off', I've noticed it sometimes turns to 'Auto-renew on' all by itself! :-|

Researching:
Henry Floyd (g x 4 grandad) Allegedly the heaviest man in England in 1842

SylviaInCanada

SylviaInCanada Report 21 Aug 2015 01:08

maggie ..............


that thing does automatically return to Auto Renew On all by itself.

I usually check 3 or 4 times a year ............... and especially about 6 weeks before my sub is due.

Mine has been on Auto Renew Off, and still is today.

so there is no excuse for them not contacting me

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

RockyMountainShy

RockyMountainShy Report 21 Aug 2015 02:49

well, my renew was $13.09 USD :-D

Researching:
Oxfordshire, Devon, Somerset, Gloucestershire etc.

SylviaInCanada

SylviaInCanada Report 21 Aug 2015 04:17

I'm an awkward cuss :-D

I refuse to pay in US $

I have my address officially showing as resident in the UK, so they charge me in £

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.