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Remote Access

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Chris in Sussex

Chris in Sussex Report 28 Aug 2015 11:29

I have elderly (in their 80s) parents and Dad particularly loves using the laptop.
Unfortunately he can be a little click happy and often gets himself into a pickle which means I become the telephone 'help desk'.

Even having 'do this, do that, what can you see?' conversations it can be frustrating on both sides and as I live some 40 miles away I can hardly pop over to fix it in person at the drop of a hat:-(

So my question is....Is there a way I can have remote access to their computer?

If anyone can help I (and Dad) will be eternally grateful :-)

Many thanks
Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/

RolloTheRed

RolloTheRed Report 28 Aug 2015 11:47

http://windows.microsoft.com/en-gb/windows/connect-using-remote-desktop-connection

free

TeamViewer is very popular too.
Don't use VNC all versions have serious security bugs.

Researching:
The Man In the High Castle

Sue In Yorkshire.

Sue In Yorkshire. Report 28 Aug 2015 11:55

My friend uses

TeamViewer to take over my laptop when I need him,
He is runs his own business for computers.

Chris in Sussex

Chris in Sussex Report 28 Aug 2015 11:58

Thank you Rollo and Sue

I will have a look at both of them.

Sanity may well be restored;-)

Many thanks
Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/