General Chat

Hi Namelessone.
I contacted Ancestry through their facebook message page. They answered within the hour and checked on my tree. Everything was sorted by the end of the evening. Somehow one of my trees had merged with the others and the original tree had disappeared. They talked me through the corrections and all is now well.

What's the best way to contact ancestry?

I want to complain about one of their new changes. When i'm looking at other peoples trees I sometimes email the tree owner and point out an error. If nothing happens I add it as a comment and everyone looking at that person on the tree can see a comment has been made. Very useful to help other people perpetuate errors.
Now there is no way of knowing if a comment has been made unless you activate the drop down boxes on the right hand side. Something you wouldn't do if you were not expecting it.

Just spent 2 hours with my little FH group at the library. Was expecting to have to try and show them the new look BUT Ancestry Library edition (found in Libraries, FHSs, etc) still has the old style.

The Library edition must be for serious users ( ;-) ) as it also has printable forms, such as record sheets and tree blanks.

So might not renew my own sub and just use the library one - it's only a five minute walk.

Thank you Kense
Phyll

Thank you Kense
Phyll

Click on the person in the tree.

Select Quick Edit

Type in the surname and Save

How do you add a surname to a woman when you only had her christian name on ANC. Blowed if I can figure it out.

Internet Explorer is a dead parrot get used to it.
Chrome is dropping Xp support Q2 2016.

I rang Ancestry again this afternoon as I was still getting this "{{'REMOVE CROP' I18N }} coming up when using Internet Explorer.

They said they could not find what was causing it but in future I would have to use Chrome.

Someone mentioned how to turn of those.... stories a few weeks ago but I wish you could remove the map!

I much prefer using 'Facts' - it gets rid of the rubbish - but I do miss being able to go to the view that gave us three generations whilst listing the third - family view? Very useful when there are a dozen or so children.

I suppose we will get used to it but I need to do it fast as my little FH group meets tomorrow. :-|

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if anybody is seeing the new Ay background as anything other than mid grey then either they have a display problem or color settings way out of wack.

How to avoid swearing while making pages responsive
http://www.ancestry.co.uk/cs/standards/responsive-presentation#/step-1

I've found out how to turn off Family Events - birth of siblings, children or their deaths etc.
On the the persons profile page there is black button 'show' and a downward arrow., to the right of Facts Click on that and click the ticked words to turn them off.

Thanks :-)

It means your browser is not caching data.

http://ancestryau.custhelp.com/app/answers/detail/a_id/9355/~/how-to-enable-local-storage-on-your-browser

I wonder what the new tree would look like printed out - I haven't tried it yet as my ink has just run out and haven't found the spare one.

What does this, at the top of the page mean "?It looks like you have local storage disabled. While you'll still be able to use the site, you may notice that pages load more slowly"

Are they just frightening people into putting their tree onto Ancestry or is just that I don't have my FTM synced in?

According to another another site, maybe their own blog, someone looked at the trees with a particular name a few weeks ago and has now found that most of them have been removed. A sure sign that there are unhappy people out there.

I had two new hints this morning for folks who are in my tree

Both had actual birth dates rather than the circa ones I showed based on census ages so I decided to add them to the my record

There was no facility to do this from the actual hint .this used to be there to add as an amendment

I don't copy from other trees but was ok just to add an actual birth date which was the year before the circa ones I had picked up from the census .

Went around in circles trying to find the way to do it and gave up

I have the same problem as Potty.

I contacted Ancestry and was told to change to a different browser.

I cannot view my uploaded images - all I get is the brown-grey background, two green rectangles at the top and another bigger one at the bottom with "{{'REMOVE CROP' I18N }} in it :-S

You can switch off the time line and then work from the tree tool - like that it is more or less the same as before. My background shows up as a charcoal color. The web application is now fairly close to the android app for tablets/phones.

If you have never llived in the USA it is difficult to appreciate just how short term the collective memory is - 100 years is eternity. Most of Ancestry's business is in the USA and this they have reshaped their product so as to appeal to a population who tend to have photos and movies going back a long way into the C20 but only a hazy idea of anything earlier.

My pet hate is the terrible way Ay deals with geographical names setting US place names instead of British Isles by default. Another one is their miserable attempt at setting the UK county location which is often out by as many as two counties ... the ensuing muddle created by laziness and ignorance is a sight to behold.

Anyway hang on to your FTM.