General Chat
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Finding the support team
Profile | Posted by | Options | Post Date |
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Kevin | Report | 8 Mar 2016 13:52 |
How does one find the support team on here. Theres mention of them ,but actually finding a link is impossible. This site gets worse n worse to navigate. Maybe someone here can tell me WHY am I asked again to pay with credits to view items ive already paid for and saved to keepsake and can see as thumbnails but cannot open to view without paying again. Other times I cant go back a page without having to shut down and reopen entirely.......I could go on!! |
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Andysmum | Report | 8 Mar 2016 14:23 |
email [email protected] |
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Rambling | Report | 8 Mar 2016 14:38 |
This was GR's response to a similar query several years ago, I think the same answer still applies |
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Researching: |
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Kevin | Report | 8 Mar 2016 15:37 |
Thanks Rambling Rose, didn't see that when I was spending credits and saving the info............con! |
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LadyScozz | Report | 9 Mar 2016 00:10 |
Easiest way to find the contact for the support team........ |
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Kense | Report | 9 Mar 2016 08:05 |
Some of us have to wait weeks for the error message. |
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Andysmum | Report | 9 Mar 2016 12:01 |
I never knew that! :-( :-( :-( |
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Kense | Report | 9 Mar 2016 12:57 |
Certainly Company Information is a more logical place to look but you then have to scroll down for the email address. Using Press gives you the address at the top. |
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Andysmum | Report | 9 Mar 2016 15:31 |
I think the most logical place to look is under Help, which is at the top of the page. |
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SylviaInCanada | Report | 9 Mar 2016 19:26 |
most of us now have the email address seared into our memories, we've used it so often :-| |
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Researching: |
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LadyScozz | Report | 10 Mar 2016 02:19 |
You wait weeks for the Error Message??? |