General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

trouble renewing

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Bobtanian

Bobtanian Report 18 Mar 2016 18:19

my subs were due today,

(I thought it was setup for auto renew...)
however my card may have changed
have email reminding me but the link wont allow renewal at the old rate , or to change my card number.........any help would be welcome, or you will lose me for the next year............
LOL
Bob

Researching:
me and my darling wife at our wedding in 1960

+++DetEcTive+++

+++DetEcTive+++ Report 18 Mar 2016 18:32

There's so many 'old rates' they might be trying to harmonise yours.

Can't you get into your 'account' to change the card number? You might have to wait until your sub has expired. As long as you do it within a few days, it shouldn't make any difference to the fee they were planning on charging you.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

SylviaInCanada

SylviaInCanada Report 18 Mar 2016 19:14

contact

[email protected]


............ SOON as there will be no one in the office from about 1 hour from now.

However, they do allow you 1 month's grace ............ or so they say.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Kay????

Kay???? Report 18 Mar 2016 19:15

you can also use PayPal.

Andysmum

Andysmum Report 18 Mar 2016 21:14

This happened to me a couple of years ago. Support told me to use the link, which made me join as a new member!! :-( :-(

I got all the bumf about how to start my Family Tree etc. but they did only charge me the same reduced rate as before, so all ended well. :-)

Bobtanian

Bobtanian Report 20 Mar 2016 19:51

Finally...........


Done!!!

Bob

Researching:
me and my darling wife at our wedding in 1960