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Getting a refund on a subscription

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ProfilePosted byOptionsPost Date

Beryl

Beryl Report 13 Aug 2016 18:49

How can I get a refund? Genes Reunited does not work for me.
One person sent a message giving access to his tree but it does not work. I clicked thru but it does not link to his tree.
I've looked all over the web page and can't see where my shared trees might be.
"My tree" is showing 15 persons in it and I have no idea who they are.

Unhappy ....

magpie

magpie Report 13 Aug 2016 18:52

You'll have to contact them and talk to them about it. Not sure you can get a refund though!

JemimaFawr

JemimaFawr Report 13 Aug 2016 20:09

Hi Beryl

Have you tried this

Click on MY TREE from the home page or at the top of any of the GR pages.

When your tree loads you will notice your name on the top.
Underneath your name should say "View other trees". If you click on that a Tree Dashboard should come up.

Click on "Trees shared with me" and that should take you to a list of peoples trees that you have been given access to. If the person who has given you access to their tree's name is not there perhaps they have forgotten to click on the section that allows you access to their tree.

SylviaInCanada

SylviaInCanada Report 14 Aug 2016 05:10

have you contacted them by email??


[email protected]


but in general they do not offer refunds, as you have used your membership, and that shows that you have accepted their terms and conditions.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

JemimaFawr

JemimaFawr Report 14 Aug 2016 13:18

I had a refund for Parish Records a couple of years ago, when they didn't then have Pembrokeshire Records. They do now :-)

SylviaInCanada

SylviaInCanada Report 14 Aug 2016 19:46

Jem .............

was that refund for an amount of the subscription or for credits that you had bought?

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

JemimaFawr

JemimaFawr Report 14 Aug 2016 21:41

It was a refund on the Parish Records Add-On to my Platinum Subscription Sylvia. :-)

SylviaInCanada

SylviaInCanada Report 14 Aug 2016 22:19

That might be why you got the refund, if it was an add-on to the subscription ............ they have refused to refund SUBSCRIPTION costs in the past if you have used the records or posted on the Boards.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.