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btinternet email keeps asking for pasword
Profile | Posted by | Options | Post Date |
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ForeverMystified | Report | 24 Sep 2016 12:13 |
My btinternet email connection keeps asking for username and password but will not connect, any suggestions as to what to do. Also all my contacts etc seem to have vanished. |
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Andysmum | Report | 24 Sep 2016 12:35 |
We've had this happen occasionally - it usually means they have locked you out because your contacts list has been hacked and you are being flooded with spam mail. |
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RolloTheRed | Report | 24 Sep 2016 12:46 |
BT e mail is run by Yahoo and was part of the great Yahoo hack. |
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Researching: |
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Andysmum | Report | 24 Sep 2016 15:41 |
From the BT website today |
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+++DetEcTive+++ | Report | 24 Sep 2016 15:45 |
We received emails from BT saying the exact same thing today. It's a bit like closing the stable door after the horse has bolted (the hack occurred in 2014) but still worth changing your password. |
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Researching: |
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ForeverMystified | Report | 25 Sep 2016 12:57 |
Thank you all for your input, I am going to phone BT re suggestion from Andysmum as I cannot get any further than entering user name and password which then asks for same info over and over again. :-S :-S |
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RolloTheRed | Report | 25 Sep 2016 14:50 |
BT Customer Services are staffed by synths still using an early version of Yahoo Unsecurity. |
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Researching: |
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ForeverMystified | Report | 25 Sep 2016 18:19 |
Hi Rollo thanks for your input and what are synths!! sorry not very techo language savvy. |
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RolloTheRed | Report | 25 Sep 2016 18:33 |
Synth as in Humans, I Robot, Blade Runner etc. Joke. |
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Researching: |
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Andysmum | Report | 25 Sep 2016 21:54 |
If you go into the address I put before it takes you straight into the change password page, by-passing the usual log-in page and any problems. |