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GR contact - Incomplete download.

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ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 27 Sep 2016 17:37

Ah - sorry. For some reason I'd assumed a gedcom.

Newspaper articles do sometimes cause problems. Hope Support can sort it out for you. Do remember that if you used credits to view the item, it only has a short shelf life of either 30 or 90 days. All the more reason to save it to your computer!

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Jennifer

Jennifer Report 27 Sep 2016 17:05

Thank you. Its still not working. Im trying to download a newspaper article but just getting a blank screen. I shall contact support.

Jenny

+++DetEcTive+++

+++DetEcTive+++ Report 27 Sep 2016 16:34

Welcome to the boards Jennifer.

You didn't actual pay to download the gedcom; you subscribed to post on the boards, possibly search records, and contact other members.

There have been problems up or downloading gedcoms, which have supposedly been fixed.

Have another go. If that doesn't work, contact Support. They aim to reply within 3 working days.

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Jennifer

Jennifer Report 27 Sep 2016 16:24

Does anyone know how to contact GR about a paid for Download that took the money but didn't download correctly.?