General Chat

I don't understand all of this worry about auto renewal. Mine is always on and I always receive notification beforehand. Following is what I received 7th June to inform me that my account would end 21st. June.

"Your membership to Genes Reunited is about to come to an end.

You don't need to do anything because you've asked us to continue your membership automatically.

We'll renew your membership for £6.75 on 21st June 2016 using the card you used last time. If we are unable to do this, for example because your card has changed, we'll let you know.

If you do not want to continue your membership, please go to the Genes Reunited My Account page and select My subscription details. You can then alter your membership to 'auto renew off' and save the changes.

If you choose not to continue your membership, you won't be able to contact other members to discover new ancestors. You will still be able to browse the site and access your tree.

Kind regards,

The Genes Reunited Team"

p.s. They also let me know beforehand if my card has expired and I send the new details.

The following is a standard e-mail notification I receive each year.
~~~~~~~~~~~~~~~~~~~~~~~~~~

Your membership to Genes Reunited is about to come to an end.

You don't need to do anything because you've asked us to continue your membership automatically.

We'll renew your membership for £8.96 on 14th December 2016 using the card you used last time. If we are unable to do this, for example because your card has changed, we'll let you know.

If you do not want to continue your membership, please go to the Genes Reunited My Account page and select My subscription details. You can then alter your membership to 'auto renew off' and save the changes.

If you choose not to continue your membership, you won't be able to contact other members to discover new ancestors. You will still be able to browse the site and access your tree.

Kind regards,

The Genes Reunited Team

This business about auto renew always re-ticking itself as if by magic is something that has persisted after a technical problem a long time back.

It stems from one particular software upgrade several years back which went drastically wrong and some members noticed that certain individual settings personal to them appeared as if they had changed.

GR did put things back as they were but some members went into headless chicken mode and tried to correct things themselves only to find they were inadvertently compounding the problems.

Auto renewal is the Default and everytime there is a site update etc if reverts - you have to keep checking especially near renewal time but I have always {so far} had an advance e-mail

Like Joan ..............

I've always double checked my account details, since I discovered that Auto Renewal was ticked when I had unticked it.

I make sure to check around the time when my renewal is due that it is still unticked.

I also wonder if you get a refund now that you have used added a post to this board since the renewal.

I DON'T have auto renewal ticked but I do check my membership details often in particular immediately after I have renewed because I have found in the past that the auto box shows as ticked!! I untick & just keep an eye on it.

Joan..

GR will take the view that now you have posted something you have used the new term and are thus no longer entitled to a refund. Read the T&C.

If I were you I'd double check your Membership details.

I am 100% sure I had not activated Auto Renew on my Membership information.

Hey Presto !

Not only has GR not informed that my Membership was up for renewal they have taken £71.00 from my Bank Account.

Needless to say I have asked for a refund........watch this space.

Anyone else had this problem ?