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Have I been Had?(or nearly)?

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ProfilePosted byOptionsPost Date

Bobtanian

Bobtanian Report 1 Jun 2017 11:01

have for some time had abysmal internet speeds with T/T...and my computer is like wading through treacle, at times...after many complaints, i've
always been contacted on phone by foreign agents with almost intelligible accents...
yesterday and today,
today I was instructed to do various things, on event viewer, and eventually via a "tree" page was told my router is knackered and I am due a refund of £200...

then advised to open google and arrived at a T/T refund page containing about 12 bank logos... click on your bank.....Eh? no way.....


Now sceptical I am, and possibly a little gullible..............but was this genuine

?why cant they just send a new router?


Bob



Oh! btw....download speed .64 Mbps.........up .45Mbps....

Researching:
me and my darling wife at our wedding in 1960

+++DetEcTive+++

+++DetEcTive+++ Report 1 Jun 2017 11:23

I'd be suspicious. TT say they can arrange refunds through your linked bank account.
https://help2.talktalk.co.uk/request-refund
Unless you're different accounts linked to different components of your contract , there's no need for you to give details.

Digging deeper...

https://help2.talktalk.co.uk/scam-phone-calls

You've been had.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

RolloTheRed

RolloTheRed Report 1 Jun 2017 11:29

My mother has TalkTalk and YouView.
TT delivers 37Gb after openreach upgraded her phone so it connected to fibre in cabinet. New phone socket, £65 charge.
Whenever I need to contact TT they speak normal English and are helpful. When I asked for a new router it arrived by courier in a few days foc.
Your mileage may vary.

Researching:
The Man In the High Castle

Hilary

Hilary Report 2 Jun 2017 06:01

Constantly get phone calls from foreign parts who say they are from TT, always telling us we have been hacked including our router. We just put phone down on them now as believe they are all scams. If we have a problem WE call them & they have always dealt with it & they speak English.