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How do I contact genes reunited????

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 9 Jul 2017 03:28

I agree with Nyx

............ best to get used to there being a phantom 3 messages, and open messages only when the number is higher than 3.


As Nyx said, we have not heard from any technical staff working on GR since the best technician of all left the company. I only really know of 1 name that seems to be attached to all emails sent to members, and that person also works on FMP member contact.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Rambling

Rambling Report 8 Jul 2017 17:52

James, without wishing to sound pessimistic, my own 'unread messages' 5 to date none of which exist. I know of others who have a similar problem, and they have had those non existent messages showing for a long time.

As far as one can tell the "technical department" of GR does not exist, parts of the site have been broken for nearly three years...do not hold your breath!

Researching:

James

James Report 8 Jul 2017 11:00

Many Thanks to all who have responded to my appeal.
GR Support have contacted me and after a few emails back & forth trying to convey my complaint, they have now taken it onboard and put it into the hands of their technical department.
Best Regards, Jim

Kense

Kense Report 5 Jul 2017 09:57

If you click on HELP at the top of the page then Contact Us is the first item in the first list.

MR_MAGOO

MR_MAGOO Report 4 Jul 2017 22:24

Ann :-D :-D

JoyBoroAngel

JoyBoroAngel Report 4 Jul 2017 22:18

Ann :-D :-D :-D

Researching:
The birth of Middlesbrough

AnnCardiff

AnnCardiff Report 4 Jul 2017 22:00

through a medium? :-D

Researching:
Breakspears of Berkshire and Cardiff, Williams and Harman of Whitchurch, Melingriffith &Tongwynlais,Glamorgan WE HAVE NO CONNECTION Do not share your tree with me

Bobtanian

Bobtanian Report 4 Jul 2017 13:43

not too sure about this, but at one time I think that I used to get contact emails, regarding messages from GR respondents,, and Both had to be read before the advisory notice went...

Ie read the email, AND read the message....otherwise the "unread message" message stayed put....

Bob

Researching:
me and my darling wife at our wedding in 1960

James

James Report 3 Jul 2017 13:52

Thank You SylvainCanada for your input. I am now busy waiting
for a response from GR. Whenever that may be.
Regards, Jim

SylviaInCanada

SylviaInCanada Report 2 Jul 2017 20:41

James ..............


GR says they try to respond to emails within 3 working days.

They work Monday to Friday, about 8 or 8:30 am to about 4:30 pm

They do not work weekends or holidays.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

KathleenBell

KathleenBell Report 2 Jul 2017 18:21

You can try this:-

[email protected]

Don't expect a very quick reply though. They don't work weekends.

I would ignore the message about unread messages. They seem to go out quite often - usually when there aren't any!!

Kath. x

James

James Report 2 Jul 2017 18:04

I put a message out for a possible contact that seemed to have been ignored. I have one message at 00.01 this morning from GR telling me I have 3 unread messages.
My inbox shows - none. I cannot seem to find a 'contact us' heading.
Might someone out there know how to overcome this problem?
Thank You