My tree information has disappeared

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Profile	Posted by	Options	Post Date
Member Since: March 2005 Posts: 2 Send Message	Kathryn	Report	3 Aug 2017 17:07
Member Since: March 2005 Posts: 2 Send Message	I logged in last week for the first time in a long while and was pleasantly surprised to see that my tree details were still available in full. However, when i logged in again today most of it is missing. When I logged in previously I did try to export the tree information, but noticed it was using my old email address which I no longer have access to. I hope by doing this I haven't caused the above to happen. Does anyone have any ideas or know how to get the tree information back? Many thanks Kathryn
Member Since: March 2003 Posts: 7,819 Send Message	InspectorGreenPen	Report	3 Aug 2017 19:41
Member Since: March 2003 Posts: 7,819 Send Message	Difficult to say, but it is possible you have two accounts with two different trees. Did you use the same email address to log in last week as you did today?
Member Since: March 2005 Posts: 2 Send Message	Kathryn	Report	3 Aug 2017 20:10
Member Since: March 2005 Posts: 2 Send Message	I logged in using my same email. After I enter my login details I am given 2 options, either to chose my previous subscription or my new subscription, both of which show the incomplete tree.