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No access to support team.

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ProfilePosted byOptionsPost Date

André-Louis

André-Louis Report 11 Aug 2017 14:41

Notwithstanding the "we are ready to help", there is no link enabling to contact the Support Team. Only access to FAQ's. How can one contact this "Support Team"?

AnninGlos

AnninGlos Report 11 Aug 2017 14:48

[email protected] (or if you are using the NZ site co.nz)

I e mailed them and had a rely within 24 hours

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Inky1

Inky1 Report 11 Aug 2017 18:31

This does (well, does for me) get you to the full onsite contact form:-

http://www.genesreunited.co.uk/help/contact

This is from my 'notes'. I have forgotten how to reach this page whilst onsite. So copy the address into a new tab whilst logged in. And try.

It may well open one of my email addresses, in which case change it. Or it may open with yours...........

+++DetEcTive+++

+++DetEcTive+++ Report 11 Aug 2017 18:34

Inky1 - it opens in the person's user name, presuambly once they've logged in. In my case it's 'from +++DetEcTive+++ and the associated email address.

Just logged out and tried the link again. All fields were blank allowing to the user to in-fill their own.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Caroline

Caroline Report 11 Aug 2017 20:21

They make it as hard as possible to contact them but if you do manage to get an email as you've been given here they will answer you but not as a rule during the weekends.
Good luck....unless one of us can help you with your enquiry?

Kense

Kense Report 11 Aug 2017 22:32

You can click on Help > Contact Us and then select Abuse. That brings up a form, change the Department from Abuse to Support by clicking on the dropdown menu.

Then fill in the message box with your problem details.

André-Louis

André-Louis Report 11 Aug 2017 22:33

Many thanks for your kind help! It is reassuring to know that there are people "out there" willing to help!

InspectorGreenPen

InspectorGreenPen Report 13 Aug 2017 07:01

The Contact Form can be accessed via certain FAQ pages - e.g.

i) Click on Help
ii) Select the 10 most frequently asked questions
iii) Select 'I need an instant password reminder'
iv) Then, in the pane on the right, click on the link 'Customer Support Team'