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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date

Ruth

Ruth Report 4 May 2018 17:41

:-( has anyone else had problems with genes reunited not taking subscriptions my family tree and all it's data has disappeared!!! Have used this site since 2006!! Doing my family tree I am hoping that they can retrieve it.

Caroline

Caroline Report 4 May 2018 17:59

Hope you get it back soon.

KathleenBell

KathleenBell Report 4 May 2018 18:06

Even if you haven't paid a subscription your tree should still be available to you.

Contact [email protected]

However they don't work weekends.

Kath. x

SylviaInCanada

SylviaInCanada Report 4 May 2018 18:15

It usually taskes GR 3-5 business days to respond


But as Kath said, you should not have lost your tree ...... GR downgrades you to Free membership and your tree stays on site for ever more. There are actually more free members than paying members, and all have trees.

Are you sure that you are using the correct password??

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

SylviaInCanada

SylviaInCanada Report 5 May 2018 03:51

Ruth ...............

you say that you have been using GR since 2006, BUT your profile (shown under your avatar) says that you have only been a member since 2012.

Is it possible that you have TWO accounts?

If so, the tree might under the other account. You will have to try to find your other site name and password.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.