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My tree won't load

ProfilePosted byOptionsPost Date

Brenda-Kay

Brenda-Kay Report 13 Jul 2018 21:47

Hi all

Is anyone else having a problem loading their tree?. It was ok earlier but I've been waiting over an hour for it to reload!!!! :-|

lel

lel Report 13 Jul 2018 22:21

Hi

Im having the same problem
:-(

Caroline

Caroline Report 13 Jul 2018 22:31

Yep not loading.

JeanSD

JeanSD Report 13 Jul 2018 23:17

Not loading...

Tenerife Sun

Tenerife Sun Report 14 Jul 2018 00:09

Same here giving up on it now.

Caroline

Caroline Report 14 Jul 2018 01:12

Loading now you've all gone to bed :-D

Joan

Joan Report 3 Feb 2019 22:24

Mine not loading all day and last evening

PatinCyprus

PatinCyprus Report 3 Feb 2019 22:58

There is now several threads saying the same thing

https://www.genesreunited.co.uk/boards/board/general_chat/thread/1375529

https://www.genesreunited.co.uk/boards/board/general_chat/thread/1375525

https://www.genesreunited.co.uk/boards/board/general_chat/thread/1375524

SylviaInCanada

SylviaInCanada Report 3 Feb 2019 23:01

and the advice is the same on all of them

No popint posting on these Boards Gr does not read any posts on here.

Either

Post on GR's FaceBook page

Or

Post on FindMyPast's FB page because they own GR

Or

email GR at

[email protected]

but remember they only work Monday to Friday, from about 8:30 am to about 4:30 pm.

Kense

Kense Report 3 Feb 2019 23:04

This thread is referring to a previous failure. It shouldn't have been used for the current one.

SylviaInCanada

SylviaInCanada Report 3 Feb 2019 23:16

Kense .........

can't help that, it was raised, and better to reply to that person on here than keep directing them to other threads.

Though I do wish GR would get their act together!

+++DetEcTive+++

+++DetEcTive+++ Report 4 Feb 2019 09:28

Working now

Jackie

Jackie Report 4 Feb 2019 14:06

Thank you Genes Reunited is now fixed.

Caroline

Caroline Report 4 Feb 2019 14:16

Interesting though both times it started loading only after the UK had gone to bed :-D