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cannot access

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ProfilePosted byOptionsPost Date

Dorothy

Dorothy Report 8 Sep 2018 22:11

cannot access just keeps telling me to wait

KathleenBell

KathleenBell Report 8 Sep 2018 22:23

If you mean your family tree it seems to be the same for a few of us. There is another thread about the same problem on Genealogy Chat.

Kath. x

Dorothy

Dorothy Report 8 Sep 2018 22:27

Thanks Kathleen seems we will have to wait for tech staff to sort out this problem hope it will not be very long

SylviaInCanada

SylviaInCanada Report 8 Sep 2018 22:46

Email support at GR

You should get a response in 3-5 UK business days

[email protected]


We can't help you, we're just members like yourself, and we all post or lok on all boards, so it helps if you do not post on more than one Board, a member will see it and try to help (if we can).

GR staff do not support these message boards, and do not appear to even look at them.

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Josephine

Josephine Report 9 Sep 2018 00:16

I have had this problem for over 3 hours. Annoying as was using free access to FindmyPast and needed my tree!

SylviaInCanada

SylviaInCanada Report 9 Sep 2018 04:05

Complain to the email address I posted


[email protected]


Let GR know ...... does no good posting your anger on here, they won't read it!!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

RolloTheRed

RolloTheRed Report 9 Sep 2018 09:26

My tree with a few thousand entries loaded in < 2 secs.
YMMV

Researching:
The Man In the High Castle

KathleenBell

KathleenBell Report 9 Sep 2018 15:46

My tree is working today when it wasn't yesterday.

Kath. x

AnninGlos

AnninGlos Report 9 Sep 2018 16:14

Somebody is in the office as I have just received a reply to my e mail re the error message (which is of course the fault of my computer not having the cache cleared - rubbish!!)

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Linda

Linda Report 9 Sep 2018 16:58

I had that problem last night but is ok today

Researching:
Wells Ealing and E/W Ilsley Webbs H/Wycombe Lambourns E/Ilsley Deacons E/Ilsley Cannings Derry

SylviaInCanada

SylviaInCanada Report 9 Sep 2018 19:16

Ann ........

was the message from a real person or a computer-generated response looking like a real person???

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.