General Chat

Working now.

GR and its sister company FindMyPast do not work weekedns!!

They work 5 days a week ....... Monday to Friday, ca 8:30 am to ca 4:30 pm

Both sites say they will respond withing 3 BUSINESS days

Do not expect a reply to an email sent on Saturday or Sunday to arrive until at least Monday.

Use this email, which can be found on site if you look hard enough!

[email protected]


OR go onto FaceBook if you are on there, find their site and post on there ....... you might get a faster response, or might just be directed to the sipport group.

Nor mine

No my tree won't load either.

Colin, few people on here use GR for research. My understanding is that the majority of members are like me. We have the most basic sub to GR (as an early member of the site I pay less than £9 a year) so we can use the boards and talk to other members but we subscribe to other sites like Ancestry, FindMyPast etc for our research needs. There are also, of course, any number of free sites, some of which are very good.

We also all know GR’s email off by heart now: [email protected] but it isn’t that difficult to find. For anyone struggling to find it, scroll to the bottom of the page and click on “Company Information “ where you will find both the postal and email address.

Yes Genes do reply but not at weekends as a rule.

Tree not loading.

Has anyone tried ancestry.co.uk ? I'd be interested in opinions - it looks cheaper and, lets face it, I can't say I am very impressed with he GR searches. So, if the tree is not working then the whole site is doom to go the same way as the rest of the DC Thomson empire!

It's 15:05 on 3rd February now and the site is still not working. I hope I get a refund or an extra day at the end of my subscription.

Has anyone actually received a reply to any message from Genes Reunited. I have written to them a few times now, including this morning about this issue, but I have NEVER received a reply - not even a standard 'your feedback is important to us' . Clearly we don't matter (its only our money that's important to them and they already have that!).

p.s. I have also ask for recompense.
p.p.s. I have also had to do some proper searching to find the email address - clearly
they don't want to be contacted.

Neither is mine

What am I going to do with my Sunday afternoon now? :-D

Mine is not loading either :-(

I've been having a problem since last night - thought it was my PC settings but obviously not. So annoying !!

Ha, Caroline - well, I can't see who I'm supposed to be researching! Keep you posted :)

Lisa they won't answer until tomorrow at least, and good luck with your extension request if it works let us know! :-D

Maureen - you do need to contact GR directly. They'll be able to reset the gedcom download request. It's been know to get 'hung up' in the past.

And my subscription is due to be renewed....... I have just emailed them asking to extend the period.

Maureen, here is the email address: [email protected]
But you're right - I couldn't find this on their website (the contact us section sends you round in circles).

I haven't been able to download my tree for 2 days
I can't find anywhere on the site to contact Genes to ask about it.
So frustrating!

Maureen

Or maybe not.....