Help Centre - Frequently Asked Questions
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- Building your Family Tree
- Deleting your Family Tree
- Exporting Gedcoms
- How do I view trees that have been shared with me?
- How do I view other trees?
- How do I print out my family tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- How do I edit details already in my tree?
- How Do I Delete My Tree?
- Importing Gedcoms
- Why do I see an error when trying to view my tree?
- Why can't I see all of my shared trees on my dashboard?
- Why can't I see the 'Save' tab on my details panel?
- What are Relative Profiles?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Why can't I see all of my shared trees on my dashboard?
If you can't view all your contacts on your dashboard, or click to scroll through the page numbers at the bottom of the dashboard, it's likely that your compatibility view is switched on. You'll need to turn this off to view your dashboard completely. On your Internet explorer toolbar, please go to 'tools' and then please ensure that compatibility view and compatibility view settings are both unticked, you should then be able to see the whole of your dashboard. For Internet Explorer 8 when you open your internet browser on an internet page you will see at the top of the page, File, Edit, View, Favourites and Tools - please click on 'Tools' and you will then see compatibility view.
Genes Extras
As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.