Help Centre - Frequently Asked Questions

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If none of the above FAQs answer your question, please submit your query to our dedicated support team.

How do I redeem a gift voucher?

You can redeem your gift by clicking on 'Gifts' at the top of the site, on the 'Redeem your gift' link in the 'Subscription Gifts' box on your home page or by clicking here.

You'll need to enter the code you've been given by the person who purchased the gift for you. Once your gift has been activated, we'll send you an email letting you know what to do next.

You do need to be registered on the Genes site and logged into your registration before you can redeem your gift.

Download our eBook

Whether you're new to family history or you've been researching your tree for some time, download our free eBook for hint and tips on how to get the best out of Genes Reunited.

Trace your living relatives

Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.

Build your family tree

You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.

Add your photos

You can easily add your photos and scanned images to your Keepsafe and decide exactly who gets to see them. You can search images added by other members too!

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy a gift or redeem your gift

Get help from the community

Have you reached a brick wall with your research? Then go to our Community area and ask for some help. Or you can use it to make new friends and meet like-minded people.