Help Centre - Frequently Asked Questions
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- Building your Family Tree
- Deleting your Family Tree
- Exporting Gedcoms
- How do I view trees that have been shared with me?
- How do I view other trees?
- How do I print out my family tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- How do I edit details already in my tree?
- How Do I Delete My Tree?
- Importing Gedcoms
- Why do I see an error when trying to view my tree?
- Why can't I see all of my shared trees on my dashboard?
- Why can't I see the 'Save' tab on my details panel?
- What are Relative Profiles?
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Exporting Gedcoms
It is possible to export a copy of your Genes Reunited tree as a Gedcom file. You can do this by clicking on the Family Tree button at the top of your homepage, then selecting Export Gedcom from the drop-down menu. You can then click on the 'export gedcom' button and a copy of your tree will be emailed to you within a few minutes. The file is sent as an attachment from the email address "[email protected]". Please make sure that your email provider allows attachments and will allow emails from the above address.
You can then use this in conjunction with a family tree software package to view and edit your tree offline. You can also forward it to other family members by email if you wish.
Some packages may also allow you to print your tree. Your exported tree is compatible with Personal Ancestral File, Family Tree Maker, Family Historian , Roots Magic, Family Tree and Legacy. It should work with most software, but we are unable to guarantee this.
As soon as the file has been exported it will be sent to your registered email address. Please make sure this is correct by clicking on My Account in the top right hand corner of the site.
Even if you do not currently have a software package you can still export your file. However, in order to view it you will need the software to view it. There are various packages available to buy on the market. There are also internet sites where you can download packages for free.
Once you have exported your file you can save it to a CD or a memory stick. To save it externally you must first save it on your PC. You can then copy the file to your CD or memory stick. It will be saved as a gedcom.
Once you have edited your tree offline, you can then add it back to Genes Reunited. Please bear in mind that when you load a gedcom to the site will over write any previous tree you had loaded. Once you have loaded a new file the old tree cannot be restored.
Gift subscriptions
Do you know someone interested in discovering their family history?
You can now buy a gift subscription to Genes Reunited so they can research their family tree.