Find Ancestors

Im not being shy Cyn.

HID has comandeered MY puter,just pushed him off long enough to type this.

Will catch up later.

This is the reply I got from GR in reponse to the one I sent yesterday



Dear Sylvia

Thank you for taking the time to write to us with your feedback

Inevitably, we do receive a lot of feedback and suggestions from our members but please be assured that your email will be individually read by our Management team and that ALL member feedback is taken into account when deciding on future website development.

Thanks again for your views.

Best regards,


Alex S
Genes Support Team




doesn't say much ....... as usual!!!



sylvia

I have just replied to Alex's email as follows



Hi Alex

Thank you for your response

Members are actually posting on whether or not they have been accepted for the survey sessions. So far, they are all from one small sub-group of GR members ............ not a very satisfactory method of obtaining information, and not acceptable under any standards of market surveying!

One suggestion has been made:-

GR has an email address for every member of GR ........ so why not send a short questionnaire to each member, asking for feedback?

Then, contact a smaller number of those members who have responded and ask more detailed questions ..... selecting the names by ballot

Then set up survey groups in different parts of the UK ....... and invite more contributions from overseas members.


Best regards






sylvia

Sylv

My words (not verbatim) to GR were the same today when I email them

Wait and see shall we!

"we do receive a lot of feedback and suggestions from our members"

Shame you dont listen to any of them then GR..

from Facebook

Genes Reunited
We will be selecting people with all different memberships, from *******unpaid members++++++++ to Platinum members, in order to get opinions from all different types of members. As you can image, with such a big member base it would be impossible to get everyone in one room! But I would like to assure you that the boards on Genes Reunited are vigilantly monitored in the hope that we can react to what is being asked for.

If you should ever have a request, please feel free to email [email protected]

What is an unpaid member then - who are paid members
or are they talking about membership fees - if so nice to know we are being represented by lapsed memberships - they really will take an interest

Irene

Irene


a huge number of the 11 million or so members are in fact UNPAID members


That's apparently how GR started, with non-paying members

then they instituted a fee which allowed you to use the boards etc ... I think it was about £6 when I joind in 2003. Added Gold last year, and Platinum earlier this year.


You can still join as an unpaid member

That allows you to set up and maintain your tree, search trees, get Hot Matches, read the threads, and reply to pms sent to you

You cannot initiate pms to other members, nor can you post on threads.


If you do not renew your paid membership ........... GR drops you down into the Unpaid category.

That keeps their numbers up, and allows you to access your own tree.




s
xxx

Why was this at the top of the board when I just looked at TTF?

???

Such fun and games!

Anyhow, I wanna know who went to this focus group made the requests they claim to be acting on now!


I'm off shortly to a focus group of my own, on municipal waste collection ...

AAAAAARGH.

Now I know why.

I posted in FBG's thread about how to get into a post.

Then I clicked on TTF.

And here I am, on the "any" surname board ........................

Well...I didnt post on any fookers thread and its at the top on my threads

GRGR

Dont you go a whooshin when its your fault

We..are fooked orf

My fav surnames are .....
ANY / ANYTHING/ANYONE;;)

Beggered if Im putting one of mine in any of my posts to get messages asking for access to my tree..;)

and I just looked in My Thread participation


to see a whole lot of OLD threads



my gawd, we're going from worse to worser!

People are getting stuck on "surname boards".

For instance, poster Lynn is on the "All" surname board.

People have put "All" in the surname line when they posted general things.

After posting in one of those threads, if you then click directly on Trying to Find, you get taken to the, wait for it, ALL surname board.

So poor Lynn, for one, is stuck there, replying to old threads that had been assigned that "surname" by the original poster.

It will also mean a lot more dredging of old threads, I have no doubt, with people caught in an endless "surname board" loop.

Off to talk about municipal waste collection ...