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Dont want to renew membership

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ProfilePosted byOptionsPost Date

We're all crazy now

We're all crazy now Report 2 Oct 2008 12:26

I emailed GR and they have now changed mine to single.

Suzi-Wong

Suzi-Wong Report 1 Oct 2008 13:52

I've just managed to change mine OK.

Suzanne

Researching:
Allison, Wylie,Turnbull, Ker, McDougall, Stuart, Beer, Montgomery, Chapman, Harmon, Lillicrap, Muraldi, Hislop, McKay, McCordick

George_of_Westbury

George_of_Westbury Report 1 Oct 2008 13:22

I did post yesterday about membership details single and continuous, i stated that mine had changed, however, now i think about it i didn't go back in again to check that it had, just rechecked it all again, and no it does not change, I get that same error message.
This is definitely a fault by GR, another one of their gremlins

Researching:
My avatar is that of my Dad and shipmates, taken onboard HMS Blanche in 1938, place unknown From left to right, my Dad,Sidney Mellor and Sidney Bateman.

Julie

Julie Report 1 Oct 2008 13:07

I really do suggest you complain to GR they have done something to the site but as of yet can't work out what..Im have problem with the search trees bit

We're all crazy now

We're all crazy now Report 1 Oct 2008 12:29

I've just tried to change my membership from continuous to single and I get an error message 'That site name is not allowed, please choose another'.

When I go back into check if it has worked - it hasn't.

Jeannie

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 1 Oct 2008 10:29

Strange then cos i only did mine last evening and havent changed my credit card ,but i was directed to imputting the card detail in again

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 1 Oct 2008 07:34

It doesnt get charged automatically.I have just done my renewal for the 8th,I am on continuous membership,but clicking on the renew now I still had to put my credit card details in again as Genes doesnt store the info

Shirley

Researching:
Surname Fahse. Germany. Essex .South East London My avatar is one of our wedding photos of 1957

Ericthered

Ericthered Report 30 Sep 2008 23:07

Click on 'contact us' button.....on your Home Page

George_of_Westbury

George_of_Westbury Report 30 Sep 2008 23:06

Mine changes O K

There is a "contact us" tab on the bar running across the bottom of most pages, you could try that to contact GR

Researching:
My avatar is that of my Dad and shipmates, taken onboard HMS Blanche in 1938, place unknown From left to right, my Dad,Sidney Mellor and Sidney Bateman.

Click ADD REPLY button - not this link!

Click ADD REPLY button - not this link! Report 30 Sep 2008 23:00

Are you getting an error when you save the changes? It works fine for me.

Rose

Researching:
I am not related to you and I'm not your husband's first wife!

Linda from Murton

Linda from Murton Report 30 Sep 2008 22:52

I dont wish to renew my membership when it expires on 12th October. I have tried going into My Account and changing membership to single instead of continuous but it wont let me save the changes.

I am not happy that my credit card will be charged automatically.

Can someone please advise how I can get in touch with management to stop renewal of my membership or alternatively what steps to take.

Thank you.