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The Missing Years

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TheLadyInRed

TheLadyInRed Report 11 Oct 2010 19:27

Not been around for some time as my account was down for about two weeks then was due for renewal etc etc.... I couldn't log in and then found my tree only had about 28 relations instead of the 300+ that should be there. Had to get GR support to sort it out for me.
Just come back on tonight and all of the years of births & deaths have disappeared from my tree.
If I import my backup gedcom file will this correct the problem? It was importing a gedcom that caused all the problems in first place so don't want to do it if it causes just more problems.
Anyone got any tips please?

SpanishEyes

SpanishEyes Report 11 Oct 2010 20:03

Oh The LadyInRed

I wish I could help you but I am sure that someone will know what to do.
I have a Problem on Ancestry and I simply do not kow if I shoul delet every thing and start again, was also given a lot of inaccurate information which has really confused my tree on their!!!

Good luck

Researching:
Wrenn, Ford, and many others!

Chris in Sussex

Chris in Sussex Report 11 Oct 2010 20:40

Lady in Red

If you import a Gedcom onto Genes it will overwrite the tree you already have on here. In fact you get a warning advising you of it!....So that should solve your problem :-)

Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/

Chris in Sussex

Chris in Sussex Report 11 Oct 2010 20:48

Bridget

If you think your tree is 'wrong' and it can't be corrected by a few 'clicks' then I would suggest deleting it totally.

Where do you keep your up to date tree? On here?

Wherever it may be, hopefully, you have the option of downloading a copy that you can then upload to Ancestry.

I know how to do it 'for me' but if you need help to do it 'for you' then I am sure someone on here could talk you through it if you ask :-)


Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/

Renes

Renes Report 12 Oct 2010 08:20

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