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Can't find attachments Help Please!

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Carole

Carole Report 12 Jun 2012 21:58

Hello
I've contacted a relation on here and they've sent me some pics but I can't find them! There doesn't seem to be anything other than the message. When I click reply I can see the add attachments box for me to send but nothing for me to open with the incoming message.
Thanks for any help Carole x

Andrew

Andrew Report 12 Jun 2012 22:12

If there are attachments to a message, there will be a paperclip icon next to it in the 'In' box list. When you open the message there will be a dark box right at the end 'Get Attachments'.

If you can't see these, then there is nothing attached to the message.

Hope this helps

Andy

GlasgowLass

GlasgowLass Report 12 Jun 2012 22:46

It is possible that the problem stems from the formatting of attachments.

I also tried to send files to another member. They appeared to attach fine but as soon as I sent the message, they disappeared.
After more than one attempt, I decided to change the documents held in my file from tiff to jpeg and tried again.
They attached and sent without any problems..
If I need to send anything via GR, I make sure it is saved as jpeg first!

Anne

Researching:
Brannan/ McGrath/ Kerr/ Jordan/ Finnigan NI and Free State. Devlin/ Lamont / Lamond/ Fyfe/ Pollock/ Johnston/Struthers/ Smith. Scotland. Avi: Hand Fasting or Tying The Knot. Daughters wedding 2016