Genealogy Chat

I keep trying to copy my research files onto a DVD/CD BUT I keep getting : File system error 16389 + they wont copy. Can anyone help please, I have had a look at the Microsoft site but can't see any thing there about it. Any idea what I do next plz? I have Windows XP home edition Thanks, in advance, Ann

I doubt I'll be much help, but are you using the right disks for your type of CD/DVD writer? Also, I presume you have cd/dvd burning software? Liz

Try, control-panel, administration, open event viewer for details when error 16389 showed,click on the url, this opens help/support in xp,usually with a fix or answer. What software are you using to try and burn the info to CD, are you using XP itself ? If you are try using Nero. Ron www*genealogyprinters*com

Thanks for your help Liz, yes as far as I know they are correct for the writer. I got them at the shop when I bought the writer. I had a look on the Event Viewer, Ron but it didn't show on there.Sorry, I am a novice when it comes to the technical stuff. How do I know what I am using? I suppose I must be using XP (media player?) Where do I get nero from, can I download it from the internet? Thanks for your advice + help. Regards Ann

Ann - XP native CD burner doesn't support DVD burning. Will your data fit on a CD as this will probably work OK? If it won't fit on a CD you'll have to go to other software like Nero or DeepBurner. You can download DeepBurner for free (at www.deepburner.c o m) good luck Jeff

Thanks Jeff I will try doing that.........I have just tried to copy a file + send it to my documents,(just to test the system) again it wouldn't copy. I think maybe I have a problem with the computer software :) Thanks again Ann

Thanks Margaret I will try anything! For now I am off to bed, My head is buzzing with all this! Thanks to everyone who has given me advice, I WILL NOT BE BEATEN by this, LOL Best wishes Ann

Select the files you want to put on cd then copy & paste them to the drive where the blank writeable cd is already inserted. To do that just click Start & My Computer then paste to the drive. Verify that you have copied them by exploring the cd after you have done the above. Regards,Michael

Thanks Michael I tried that, it still won't do it. Any files I copy won't relocate to anywhere! I shall try a system restore, then I reckon I shall have to ring Microsoft! Thanks to everyone for trying to help, it's much appreciated. When I find the answer I shall let you know, just in case anyone else has this problem Regards Ann

LOL, Margaret. Thanks for the tip, I will scan through the knowledge bit + see if it helps. I hadn't realised they charged for phone calls! What a cheek. Regards Ann

nudge for reference

WOW, thanks Margaret. I have just had a quick look + see what you mean about being there all night, LOL. I am off to have another look now! I will keep you posted! Regards Ann