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ProfilePosted byOptionsPost Date

Darksecretz

Darksecretz Report 14 Oct 2006 12:21

EVERYONE- the two tier PRICING appears to have been removed from account details, more confusion!!!!!!!!!!!!!!!!!!!!!!!

Joy

Joy Report 14 Oct 2006 12:29

Just checked, and see: My Membership and payment details You are currently a paid member You joined the site on the 13th of April, 2004 Your paid membership expires on the 20th of April, 2007 My membership type Continuous membership One year membership Continuous membership means we will renew your membership for you automatically, but we will email you in advance to notify you. If you choose one year membership, we will let you know when your paid membership expires. To update your membership type, select from the options above and click save.

Darksecretz

Darksecretz Report 14 Oct 2006 12:36

hiya MM, I mean the PRICING! it was there, £7.50 & £9.95 IT HAS GONE! Julie

KathleenBell

KathleenBell Report 14 Oct 2006 12:39

I have just sent and email to Genes Support, asking them to advise me on the different prices if I choose Continuous or Annual as I want to choose the cheapest option. Will see if they reply in the next few days. Kath. x

Darksecretz

Darksecretz Report 14 Oct 2006 12:56

have just sent email to GR but i shant hold my breath julie

Darksecretz

Darksecretz Report 14 Oct 2006 13:21

please keep nudged for ALL to be aware!!!! thank you

GlitterBaby

GlitterBaby Report 14 Oct 2006 15:08

Can not seen anything about the membership fee in T&C. Wish they would use spell check before they put anything on system - receive is right - recieve is wrong !!! Maureen

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

Rachel

Rachel Report 14 Oct 2006 15:18

Julie ITV abolished lower membership fees for continuous members when they took over GR earlier in the year. At that time the issued a statement stating that if you renewel email stated a lower fee it would be honered but in all future renewal the higher rate would be charged to all members regardless of the length of time that they had been members. There were also hundreds of threads complaining about it and there was utter confustion for weeks.

Darksecretz

Darksecretz Report 14 Oct 2006 16:54

hiya Lunar the Pricing was on the accounts bit until recently am *sure* of it My hubby IS that disgusted with the way things are handled he has taken his tree off here, I have mailed GR and we will see what happens. will keep you all notified Julie

Pam

Pam Report 14 Oct 2006 17:39

Hi All Mine just gave the one price of £7.50 so l've renewed it now Pam

Researching:
Logan Liverpool Armagh. Ireland. Maguire. Liverpool and Cavan Ireland. Tipping. Liverpool. Moseley. Liverpool. Connor. Cumberland and Ireland Cowdell. Yorkshire. Surrey. Stockport. Fowler. Birstall W. Yorkshire.

.•:*:•.Scouser*NANNA*Lyn.•:*:•.

.•:*:•.Scouser*NANNA*Lyn.•:*:•. Report 15 Oct 2006 16:58

Nudging x x

Darksecretz

Darksecretz Report 15 Oct 2006 19:47

hiya, new boy! email GR about the problem, on the green section to your left near the bottom is a 'contact us' section, use that HTH julie

Darksecretz

Darksecretz Report 17 Oct 2006 17:52

hiya'll I Have had a reply!!! from GR see below Thanks for your email. There were two attempts to auto renew your registration on the same day, the second attempt succeeded but went through as 9.95. As the payment was made on the due date and we did advise your renewal would cost 7.50 I have refunded the balance to your card. Best regards, EricaThe Genes Support Team Please If you have been Charged WRONG, Email Genes Team On FEEDBACK, (In the contact us section) You CAN get Money back, as I have Hope this Helps Julie