problem with ancestry

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Profile	Posted by	Options	Post Date
Member Since: April 2003 Posts: 261 Send Message	kate 66	Report	8 Aug 2006 09:58
Member Since: April 2003 Posts: 261 Send Message	Hi Is anyone else have a problem with ancestry. I am trying to use BMD on it i get the odd image but the others come up with error processing image. Can anyone advice me please. Cheers kate
Member Since: October 2005 Posts: 0 Send Message	Gordon	Report	8 Aug 2006 10:52
Member Since: October 2005 Posts: 0 Send Message	I've just tried viewing 15 images and had no problems. It looks like the standard solution to Ancestry problems at the moment is to wait for 24 hours and they usually fix themselves. You could try: Deleting your temporary internet files (select Start - settings - Control Panel - Internet options - General - Delete Files in that order). Switching between basic and advanced viewers. Log out of Ancestry and logging back in again. Closing your browser and re-starting it again. Restarting your computer. I don't expect any of those to have more than a 20% chance of working, but if you end up communicating with a helpdesk, they will be the first things they suggest, so you might as well get them out of the way#! cheers! Gordon
Member Since: April 2003 Posts: 261 Send Message	kate 66	Report	8 Aug 2006 12:50
Member Since: April 2003 Posts: 261 Send Message	Thank you Gordon, Will give it a go. it worked no probs on sunday. Cheers kate